El Bradley
Nolensville,TN
Summary
Proven Guest Service Representative with a track record of enhancing customer satisfaction at Target through exceptional service and problem-solving skills. Skilled in guest accommodations and maintaining composure under pressure, consistently resolving issues to foster loyalty and repeat business. Demonstrates a unique blend of empathy and efficiency, ensuring high-quality customer experiences.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Target
06.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Customer Service Representative
Holister
10.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
HomeStyle Bakery
08.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
HomeLife Academy
Brentwood, TN05.2024
Skills
- Guest accommodations
- Great with customers
- Fast acting
- Calm under pressure
Timeline
Guest Service Representative
Target
06.2024 - Current
Customer Service Representative
Holister
10.2023 - 08.2024
Customer Service Representative
HomeStyle Bakery
08.2022 - 03.2023
HomeLife Academy
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