El Zaire
Aldan,PA
Summary
Proven track record in enhancing customer satisfaction and retention at Hertz Car Rental through exceptional customer service and problem-solving skills. Excelled in high-pressure environments, achieving positive feedback through active listening and critical thinking. Skilled in mentoring new hires, significantly contributing to team success and operational efficiency.
Overview
1
1
Certification
Work History
Customer Service Representative
Hertz Car Rental
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Unarmed Security Officer
The Protection
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
Customer Service Cashier
Poppa Johns Pizza
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
High School Diploma -
William Penn High School
Lansdowne, PA06.2023
Welding - Welding
DCIU (Technical School)
Aston Mills, PA06.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
Certification
Welding
Timeline
Customer Service Representative
Hertz Car Rental
Unarmed Security Officer
The Protection
Customer Service Cashier
Poppa Johns Pizza
High School Diploma -
William Penn High School
Welding - Welding
DCIU (Technical School)