Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ela Albrecht

Hartford

Summary

Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for a strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.

Overview

4
4
years of professional experience

Work History

Beauty Advisor

Sephora
01.2024 - Current
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Enhanced customer loyalty by providing personalized skincare consultations.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Shift Lead

Crumbl Cookies
04.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, consistently meeting safety standards.
  • Kept employees operating productively and working on tasks to meet business and customer needs.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.

Busser

Chenequa Country Club
05.2023 - 11.2023
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Certified Trainer

Olive Garden
08.2022 - 05.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
  • Developed innovative training materials, resulting in higher levels of trainee satisfaction.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.

Education

High School Diploma -

Arrowhead
Hartland, WI
05-2024

BBA - Human Resources

Marquette University
Milwaukee, WI
05-2028

Skills

  • Customer service
  • Organization and multitasking
  • Cash handling
  • Team collaboration
  • Flexibility and adaptability
  • Sales expertise

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Beauty Advisor

Sephora
01.2024 - Current

Busser

Chenequa Country Club
05.2023 - 11.2023

Certified Trainer

Olive Garden
08.2022 - 05.2023

Shift Lead

Crumbl Cookies
04.2021 - Current

High School Diploma -

Arrowhead

BBA - Human Resources

Marquette University

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