Ela Clarke
Laveen,AZ
Summary
Dynamic professional with a proven track record in customer service and hospitality. Excelled in multitasking and complex problem-solving, enhancing customer satisfaction and patient quality of life. Skilled in liquor knowledge and cultural awareness, consistently delivering outstanding service and support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Bartender
Bar Smith
Arizona
02.2023 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Home Health Aide
Aixa Reina
Phoenix, AZ
04.2020 - 08.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Administrative Assistant
Atwater
Normal, IL
01.2010 - 04.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Education
Diploma -
Normal Community Highschool
Normal, IL06.2009
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Complex Problem-Solving
- Handling Difficult Customers
- Professional Appearance
- Hospitality and Guest Service
- Reliability and punctuality
- Safety Procedures
- Cultural Awareness
Timeline
Bartender
Bar Smith
02.2023 - 08.2024
Home Health Aide
Aixa Reina
04.2020 - 08.2024
Administrative Assistant
Atwater
01.2010 - 04.2015
Diploma -
Normal Community Highschool