Ela Ketner
Bath Township,MI
Summary
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
6
6
years of professional experience
Work History
Strategic Support Associate
Jackson National
East Lansing, MI
11.2024 - Current
- Analyzed data trends to support strategic decision-making processes.
- Maintained project documentation to ensure compliance with company standards.
- Coordinated cross-departmental projects to enhance operational efficiency.
- Developed effective strategies for tracking project progress and ensuring deadlines were met on time.
Front Desk Agent
Fairfield Inn & Suites
Lansing, MI
09.2023 - 10.2024
- Utilized FOSSE to streamline guest check-in and check-out processes.
- Greeted guests warmly and checked them in efficiently.
- Managed advance deposit collections to ensure secure bookings.
- Processed reservations efficiently to enhance guest experience.
- Processed payments and maintained cash handling procedures securely.
- Coordinated housekeeping requests to ensure room readiness for guests.
Sales Specialist
Puff Puff Tobacco
East Lansing, MI
08.2022 - 10.2022
- Restocked inventory to ensure optimal product availability.
- Cashed out customers efficiently to enhance transaction speed.
- Maintained a clean and organized work environment for improved safety and aesthetics for the business owner.
Server
Henry's Place
Okemos, MI
04.2022 - 10.2022
- Took orders efficiently and communicated with kitchen staff for timely delivery.
- Assisted with trivia catering services to enhance guest experience.
- Maintained cleanliness and organization of dining area throughout shifts.
To-go Specialist, Hostess
Olive Garden
Okemos, MI
10.2020 - 04.2022
- Processed phone orders efficiently, prioritizing customer needs and order accuracy.
- Prepared orders promptly to ensure customer satisfaction and quick service.
- Seated arriving guests strategically for an optimal dining experience.
- Cleared tables swiftly to maintain cleanliness and readiness for incoming patrons.
Hostess
Red Lobster
Lansing, MI
12.2019 - 07.2020
- Managed seating arrangements using POS system to optimize guest flow.
- Handled phone calls to facilitate reservations and inquiries.
- Seated arriving guests promptly to enhance the overall dining experience.
Runner/food runner
Fidler's on the Grand
Lansing, MI
09.2019 - 11.2019
- Bussed tables to maintain cleanliness and efficiency in the dining area.
- Processed phone orders to enhance customer service experience.
- Performed dishwashing duties to ensure proper sanitation standards.
Education
Master of Arts -
Lansing Community College
Lansing, MI07-2027
High School Diploma -
Bath High School
Bath, Michigan05-2022
Skills
- Customer service
- Time management
- Data entry
- Multitasking and organization
- Conflict resolution
- Team collaboration
- Adaptability and flexibility
- Work Planning and Prioritization
Awards
- Silver Award Girl Scouts
- Varsity track letter - Bath High School
- Cheerleading pins - Bath High School
Languages
Spanish, 2
Others
- Participated in Girl Scouts 3rd through 8th grade
- Track
- Cheer
- Quizbowl
- Health/medical badge - Girl Scouts
- Volunteered for nursing homes
Timeline
Strategic Support Associate
Jackson National
11.2024 - Current
Front Desk Agent
Fairfield Inn & Suites
09.2023 - 10.2024
Sales Specialist
Puff Puff Tobacco
08.2022 - 10.2022
Server
Henry's Place
04.2022 - 10.2022
To-go Specialist, Hostess
Olive Garden
10.2020 - 04.2022
Hostess
Red Lobster
12.2019 - 07.2020
Runner/food runner
Fidler's on the Grand
09.2019 - 11.2019
Master of Arts -
Lansing Community College
High School Diploma -
Bath High School