ELA THACI

Key Responsibilities:

• Coordinate all activities related to e-Commerce operations, including order status, shipping logistics, customer support, and after-sales service.
• Analyzed customer purchasing behavior to support product selection decisions and identify product assortment gaps.
• Collaborate closely with the Marketing team on promotional campaigns and suggested online marketing initiatives to increase visibility and sales.
• Ensured all online promotions were properly implemented and maintained, including discounts, new product launches, and seasonal campaigns.
• Work cross-functionally with departments such as Marketing, Sales, IT, Supply Chain, Customer Service, and Finance to align e-Commerce goals with overall business strategy.
• Managed external vendors and third-party partners to ensure efficient and effective execution of online sales objectives.
• Used data-driven insights to optimize online sales performance, customer experience, and inventory planning.

Key Responsibilities:

• Manage and motivate sales staff, set monthly targets, and ensure consistent performance tracking.
• Monitor inventory levels and coordinate stock management to optimize product availability.
• Oversaw daily and monthly sales performance, analyzed sales data, and compiled periodic performance reports.
• Conduct regular performance evaluations, and organize training sessions based on team needs.
• Assist in day-to-day sales activities to support team goals, and ensure high customer satisfaction.
• Monitors retail trends and propose business improvement ideas to increase store efficiency and profitability.
• Forecast sales volumes and controlled operational expenses to meet budgetary goals.
• Ensure visual merchandising standards and promotional activities aligned with brand objectives.

• Assist customers throughout the sales process, providing excellent service and product recommendations.
• Maintain high standards of customer care and built positive relationships with clients.
• Handle cash register operations, process payments, and ensure accurate transactions.
• Organize and restock store according to visual merchandising guidelines and company standards.
• Ensure a clean, welcoming, and well-presented sales floor at all times.
• Support inventory control through stock organization and daily replenishment.
• Contribute to achieving store sales targets through active engagement with customers and teamwork.

• Assist the finance department with the preparation and organization of financial documents and reports.
• Record accounting entries and supported daily bookkeeping activities.
• Monitored stock movements, including incoming goods and warehouse outflows.
• Manage inventory records and coordinate partial inventory checks to ensure stock accuracy.
• Collaborate with warehouse and sales teams to align stock levels with operational needs.
• Ensure proper documentation and filing of transactions for audit and reporting purposes.
• Support the overall retail operations by maintaining accurate inventory data and assisting with administrative tasks.

• Coordinate travel arrangements for clients, including flights, hotels, and transportation.
• Communicate effectively with vendors to secure services and negotiate rates.
• Research destinations to provide clients with detailed travel information and recommendations.
• Assist in creating personalized itineraries based on client preferences and budgets.
• Maintain accurate records of bookings and client communications using travel management software.
• Research hotels and airfare options to best meet client needs and expectations.
• Manage travel documentation, ensuring all necessary passports and visas were obtained in a timely manner.
• Negotiate competitive rates with travel suppliers to ensure the best deals for clients.
• Monitored changes in travel reservations and informed clients of any updates or adjustments.
• Analyze customer feedback to improve service offerings and client satisfaction.