Gabriela Castellanos
Billing Coordinator
San Diego,CA
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
5
5
Certificates
2
2
Languages
Work History
Practice Coordinator
Camilo Riano Orthodontics
San Francisco, CA
06.2020 - Current
- On-boarded and trained newly hired team members on office procedures and computer system.
- Developed policies and procedures for effective practice management.
- Developed and maintained electronic record management systems to analyze and process data.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Partnered closely with senior managers to promptly identify and fill open gaps in schedules with appropriate procedure.
- Handling and response promptly to incoming calls, emails or faxes from physicians or clients requesting report status and/or information.
- Checking in/out patients, optimizing scheduling, insurance verification/eligibility, presenting treatment plans, and marketing to help build the practice.
- Served as first point of contact through various communication methods. Improved office efficiency by taking care of all administrative duties through prioritization or organization for the practice and eliminating an extra salary.
- Managed payroll in a timely manner, manage employee schedules, process time-off requests, oversaw accounting, budgeting and financial reporting.
Administrative Assistant
Building Perpetual LLC
Salinas, CA
04.2017 - 04.2020
- Scheduling meetings, taking down times and notes. Preparing material for meeting presentations.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Edited documents to improve accuracy of language, flow and readability.
- Acted as first point of contact to company. This included vendors, client relations, internal communications ect. Composed and drafted reports for operation managers and the director of the company.
- Trained new employees on: company policies and procedures, safety training, how to properly use software such as route match scheduling software, scheduling software, asset works, fuel gauge.
- Performed accounts receivable duties including invoicing, researching charge-backs, discrepancies and reconciliations.
Education
Bachelor of Science - Business Administration And Management
San Francisco State University
San Francisco, CA 08.2016 - 05.2021
Skills
Practice management
Certification
Google Project Management - Coursera, Google
Timeline
Practice Coordinator
Camilo Riano Orthodontics
06.2020 - Current
Administrative Assistant
Building Perpetual LLC
04.2017 - 04.2020
Bachelor of Science - Business Administration And Management
San Francisco State University
08.2016 - 05.2021
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