Hi, I’m
ELAF MIR
Queens,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
years of professional experience
Work History
Bolla Market
Gas Station Manager
03.2024 - Current
Job overview
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Optimized employee scheduling, balancing workload while maintaining excellent service levels.
- Implemented safety procedures to ensure a safe working environment for employees and customers.
Lead Security
Security Guard
06.2022 - 03.2024
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Checked and verified photo identification prior to granting facility access
- Responded quickly to emergency situations to assess and deflect issues
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot
Arrow Security Corp.
Security Guard
01.2022 - 06.2022
Job overview
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Uber Eats
Delivery Driver
02.2019 - 02.2021
Job overview
- Determined quickest and safest routes for delivery by using effective planning and organizational skills
- Operated light trucks to deliver loads as far as 100 miles from home location
- Delivered packages to customer doorsteps and business offices
- Kept detailed mileage and fuel reports to track overall fuel costs
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
Nyc Airporter
Validator
03.2018 - 05.2018
Job overview
- Analyzed pre-release software titles for compliance with User Requirement Specifications (URS), referring any deficits to appropriate personnel.
- Documented entire validation process, noting changes or alterations completed.
- Trained and assisted staff in validation techniques, methods and testing processes.
- Worked with stakeholders and team members on quality assurance efforts for hardware components.
- Led risk assessment meetings, offering input on assessments such as system impact, component criticality, data integrity and other factors.
- Managed and inspected instruments and equipment for manufacturing
- Monitored and reported on test results and performance data to identify areas of opportunity for improvement
Education
JAMAICA LEARNING CENTER, 162-02 HILLSIDE AVE
GED
05.2019
Skills
- Store operations
- Customer Retention
- Quality Assurance
- Active Listening
- Team Leadership
- Customer Service
Timeline
Gas Station Manager
Bolla Market
03.2024 - Current
Security Guard
Lead Security
06.2022 - 03.2024
Security Guard
Arrow Security Corp.
01.2022 - 06.2022
Delivery Driver
Uber Eats
02.2019 - 02.2021
Validator
Nyc Airporter
03.2018 - 05.2018
JAMAICA LEARNING CENTER
GED
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