Elaheh Ramak
Lomita,CA
Summary
Accomplished Operations Manager with a proven track record at Spade Skin Care And More, enhancing customer experience and streamlining operations for efficiency. Expert in staff management and customer service, I've led teams to foster strong interdepartmental relationships and significantly improve service quality. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Skilled in leadership and communication, my strategies have directly contributed to increased company profitability and sales.
Overview
11
11
years of professional experience
Work History
Operations Manager, Customer Experience
Spade Skin Care And More
02.2015 - 06.2024
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency, safety and enhanced customer experiences.
- Work with employees to increase the profit of the company and sales.
Customer Service Supervisor
Citibank
02.2013 - 02.2015
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Bachelor of Science - Civil Engineering
California State Polytechnic University, Pomona
Pomona, CA07.2018
Skills
- Staff Management
- Customer Service and support
- Customer Operations
- Sales Management
- Leadership
- Teamwork and Collaboration
- Communication
- Dual Language
- Time Management
- Multitasking Abilities
Languages
Persian
A1
Timeline
Operations Manager, Customer Experience
Spade Skin Care And More
02.2015 - 06.2024
Customer Service Supervisor
Citibank
02.2013 - 02.2015
Bachelor of Science - Civil Engineering
California State Polytechnic University, Pomona