Summary
Overview
Work History
Education
Skills
Timeline
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Elaina Bowers

Roanoke,VA

Summary

Motivated professional with extensive experience in customer service, sales, and administrative tasks. Dedicated and hardworking individual. Experienced responsibilities of a reliable key holder with the efficiency of an accomplished administrative assistant.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

The Village 123 LLC
03.2020 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Maintain regular cleaning procedures weekly.

Key Holder/Closing Manager

Uptown Cheapskate
10.2021 - 06.2023
  • Counted out cash drawers and balanced totals.
  • Completed store opening and closing procedures.
  • Processed cash, credit, debit, and check payments.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained and mentored new employees.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Education

High School Diploma -

Northside High School
Roanoke, VA
05.2021

Skills

  • Excel Spreadsheets
  • Customer Service
  • Sorting and Labeling
  • Office Equipment Maintenance
  • Prioritization
  • Filing
  • Microsoft Office

Timeline

Key Holder/Closing Manager

Uptown Cheapskate
10.2021 - 06.2023

Administrative Assistant

The Village 123 LLC
03.2020 - Current

High School Diploma -

Northside High School

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Elaina Bowers