Elaina Rico
Alvarado,Texas
Summary
Compassionate Case Manager experienced in diverse environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Rehabilitation Case Manager
MHMR Tarrant County
02.2023 - Current
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
Crew Member
McDonald's
05.2022 - 02.2023
- Collaborated with coworkers and ensured the food was properly handled and stored.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Collaborated with team members to complete orders.
- Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
Intern
MHMRTC CARE House
08.2022 - 12.2022
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Facilitated support groups and workshops to provide valuable services to clients.
- Developed strong rapport with clients by establishing trust and maintaining open lines of communication throughout the internship experience.
- Maintained detailed case notes, documenting progress towards goals and critical incidents for accurate reporting.
Associate
Walmart
11.2021 - 05.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Assisted in training new employees on proper stocking techniques, enhancing overall team performance.
Crew Member
McDonald's
10.2019 - 11.2021
- Collaborated with coworkers and ensured the food was properly handled and stored.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Collaborated with team members to complete orders.
- Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
Education
Bachelor of Social Work -
The University Of Texas At Arlington
Arlington, TX12.2022
Associate Liberal Arts -
Hill College
Cleburne, TX12.2020
Alvarado High School
Alvarado, TX05.2019
Skills
- Case Management
- Care Coordination
- Community Resources
- Crisis Intervention
- Treatment Planning
- Patient Needs Assessment
- Active Listening
Certification
- CPR Certified
- Qualified Mental Health Professional
Honorsandaffiliations
- The National Honor Society
- Cum Laude Award
Community Service
- Children's Advocacy Center Volunteer
- Serve the City
- Hill College Food Drive
- Fair Grounds Clean-Up
- Mission Arlington
Timeline
Rehabilitation Case Manager
MHMR Tarrant County
02.2023 - Current
Intern
MHMRTC CARE House
08.2022 - 12.2022
Crew Member
McDonald's
05.2022 - 02.2023
Associate
Walmart
11.2021 - 05.2022
Crew Member
McDonald's
10.2019 - 11.2021
Bachelor of Social Work -
The University Of Texas At Arlington
Associate Liberal Arts -
Hill College
Alvarado High School
- CPR Certified
- Qualified Mental Health Professional
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