Elaina Robinson
Liberty,MS
Summary
Organized Seasoned Receptionist Administrator with comprehensive background in front-office management and staff support.
Efficient Receptionist Administrator known for productivity and ability to complete tasks swiftly and accurately. Possess specialized skills in customer service, data entry, and schedule management. Excel in communication, problem-solving, and organizational abilities, ensuring smooth office operations and positive client interactions.
Overview
17
17
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Receptionist Administrator
Field Health Systems
Centerville, MS
01.2025 - Current
- Managed appointment scheduling to optimize daily operations and enhance service delivery.
- Coordinated office supplies inventory to ensure timely availability of essential materials.
- Facilitated effective communication between staff and visitors to streamline office interactions.
- Directed inquiries to appropriate departments, improving response times and customer satisfaction.
- Supported administrative tasks by filing documents and maintaining organized office systems.
- Processed incoming and outgoing mail, ensuring prompt delivery and receipt.
Phone Operator/Call Center Customer Service Representative
Crume Installation
Kansas, KS
06.2021 - 09.2025
- Managed incoming calls efficiently, ensuring timely responses to customer inquiries.
- Coordinated appointment schedules for service technicians to optimize daily operations.
- Facilitated communication between departments to enhance service delivery and customer satisfaction.
- Maintained call logs and documented customer interactions for future reference.
- Greeted callers and identified their needs quickly and accurately.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Clerical Assistant
EZ Green Electric Systems
Chatsworth, Georgia
02.2015 - 12.2021
- Maintained accurate records of incoming and outgoing correspondence.
- Coordinated schedules for team meetings, ensuring all participants were informed.
- Facilitated communication between departments to enhance workflow efficiency.
- Managed office supply inventory, ensuring timely restocking as needed.
- Provided customer service support by addressing inquiries and resolving issues.
- Processed incoming mail and packages, distributing them to appropriate personnel.
Receptionist Administrator
Credit Consultatives
Houma, Louisiana
12.2008 - 03.2015
Education
Certified - Medical Insurance Billing &Coding
Delta College
Slidell, LA 06.2007 - 02.2009
Slidell High School
Slidell, LaSkills
- Appointment scheduling
- Office inventory management
- Customer service
- Communication coordination
- Call handling
- Time management
- Record keeping
- Conflict resolution
- Problem solving
- Attention to detail
- Team collaboration
- Initiative taking
- Professional demeanor
- Payment collection
- Appointment setting
- File organization
- Multi-line phone operation
- Confidential information management
- Multitasking and organization
- Accounts payable and receivable
- Credit and collections
- Phone and email etiquette
- Productivity improvement
- Organizational skills
- Reliability
Certification
- Certified Medical Office Specialist
- Insurance Billing & Coding
- Delta College
- Completion 2007
References
References available upon request.
Timeline
Receptionist Administrator
Field Health Systems
01.2025 - Current
Phone Operator/Call Center Customer Service Representative
Crume Installation
06.2021 - 09.2025
Clerical Assistant
EZ Green Electric Systems
02.2015 - 12.2021
Receptionist Administrator
Credit Consultatives
12.2008 - 03.2015
Certified - Medical Insurance Billing &Coding
Delta College
06.2007 - 02.2009
Slidell High School