Summary
Overview
Work History
Education
Skills
Affiliations
Languages and Interests
Interests
Timeline
Hobbies and Interests
Generic

Elaina Shao

Gainesville,FL

Summary

I am a detail-oriented and results-driven sales and client service professional with three years of experience in private practice and retail, often in a fast-paced, dynamic setting. With a strong track record of driving revenue growth and enhancing patient satisfaction through strategic sales, relationship management and conflict resolution, I excel in sales, relationship building, electronic health records management, and practice operations management, and patient care. Previously, I attended university for accounting and was the president of an accounting society within the school. My skills and experience make me a strong candidate for the Sales Representative at Miracle Ear.

Overview

6
6
years of professional experience

Work History

Lead Optician/Sales Manager

Gainesville Vision
10.2022 - Current
  • Generated over $2.5 million in optical revenue in a span of 2.5 years, driving a 25% year-over-year sales increase through effective sales strategies and personable customer service, contributing to the practice’s growth.
  • Resolved patient inquiries in-person and over the phone with efficiency and professionalism, ensuring a positive patient experience; effectively settled complaints, concerns, and emergency situations through triage and prompt problem-solving.
  • Managed daily office operations, overseeing testing rooms, optical showrooms, and the front desk while providing timely support to doctors and ensuring effective team communication and cohesion.
  • Trained and mentored five new associates over the span of 3 months, developing their skills from novice to proficient within one month, and providing targeted guidance to ensure successful closure and performance.
  • Assisted patients with ophthalmological and optometric needs, providing training on contact lens insertion and removal, adjusting eyeglass frames for proper fit, and troubleshooting optical issues to ensure optimal vision experience.
  • Performed a variety of ophthalmological tests including eye pressure screenings, retinal imaging, and visual acuity assessments, ensuring accurate data collection for three optometrists.
  • Gained expertise in utilizing the RevolutionEHR electronic health record system to manage patient data, streamline workflows, and support clinical operations efficiently.
  • Quickly mastered vision insurance billing and reconciliation within one month, starting from no prior knowledge. Provided mentorship to staff on vision insurance processes and collaborated to ensure revenue remained on track.

Restaurant Hostess

Outback Steakhouse
05.2022 - 12.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Internal Audit Intern

UF Health Shands Hospital
01.2020 - 03.2020
  • Conducted purchase card audits and reconciliations for December and January in collaboration with two team members, ensuring compliance with internal controls.
  • Collaborated with the team to resolve outstanding projects using Excel and TeamMate Audit Management Software.
  • Improved the internal auditing website to enhance viewer engagement and interest.

Education

Fisher School of Accounting - Accounting

University of Florida
Gainesville, FL
12.2020

Skills

  • Sales (3 years)

  • Phone Sales (3 years)

  • EHR (3 years)

  • Optical expertise (3 years)

  • Customer service (3 years)

  • Patient care (2 years)

  • Phone triage (2 years)

  • Optometrist office management (2 years)

  • Restaurant experience (1 year)

  • Sales training (1 year);

Affiliations

President Fisher School of Accounting - Gainesville, FL Beta Alpha Psi Accounting Honors Society / Aug 2019 to Mar 2020 Organized and coordinated ten professional and social events in collaboration with Big Four firms, creating networking and career development opportunities for students from the Fisher School of Accounting. Enhanced engagement within the Honors Society and strengthened its influence within the Warrington School of Business.

Languages and Interests

Chinese (Fluent)

Interests

Language learning

Cooking

Timeline

Lead Optician/Sales Manager

Gainesville Vision
10.2022 - Current

Restaurant Hostess

Outback Steakhouse
05.2022 - 12.2022

Internal Audit Intern

UF Health Shands Hospital
01.2020 - 03.2020

Fisher School of Accounting - Accounting

University of Florida

Hobbies and Interests

Cooking, traveling, language learning, video games, occasionally golfer

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