Kanesha Anderson
Las Vegas,NV
Summary
To obtain employment with a company that offers a positive atmosphere to learn, grow and implement new skills to build a long-term career. Authorized to work in the US for any employer
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Dynamic Job Title with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Inside Sales Agent / Customer Services
LeafFilter Gutter Protection
08.2022 - 04.2023
- Focus efforts on maximizing lead conversion from initial contact to set appointment
- Use learnings from comprehensive training program to successfully set customer leads
- Initiated outbound calls targeting digital advertisement sales leads.
- Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion
- Serve as initial point of contact for potential customer via phone and email
- Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation
- Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible
- Document and update customer interaction within customer relationship management (CRM) system
- Promote teamwork through consistency, reliability and group cohesiveness
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Collaborated with marketing department to develop targeted promotional materials that increased brand awareness among target audiences.
- Negotiated prices, terms of sales and service agreements.
- Generated new business opportunities by researching potential clients and identifying their unique needs.
- Provided exceptional customer service, resulting in numerous referrals from satisfied clients.
Amazon Warehouse Associate
Amazon.com
12.2020 - 03.2023
- Responsible for carrying out an array of duties such as receiving and processing incoming stock and materials, picking and filling orders from stock, overseeing the packing and shipping of orders, and/or managing, retrieving, and organizing stock.
- Pallet Jack experience.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Amazon Warehouse PA/PG
Amazon
12.2020 - 03.2023
- Track and report ATS/labor hours
- Occasionally, assist with production duties, train associates and verify SOP (standard operating procedure) compliance
- Ensure successful area performance through tracking and reporting metrics
- Independently assess all aspects of associate work performance and provide timely and detailed feedback
- Participate in Operational Excellence initiatives
- Maintain a full understanding of workflow and daily production goals
- Review and update SOP’s as required
- Ensure work areas remain clean and are properly equipped
- Identify and address safety hazards within the work area, and participate in safety initiatives
- Coach associates on ways to work safely at all times
- Ensure all job injuries are reported timely in accordance with established policies and procedures
- Provide vacation coverage for Area Managers
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
Customer Service Representative
Sitel
12.2018 - 12.2020
- My responsibilities included but were not limited to data entry consisting of recording consumer information in accordance with industry standards and company policy.
- Product sales that meet the member's needs and facilitate the member's financial security
- Responding to and completing member requests.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Identified and resolved discrepancies and errors in customer accounts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Produce Clerk
Albertsons
01.2016 - 01.2018
- Customer service consisting of assisting customers throughout the store
- Stocking the produce section in accordance with company policy
- Assisting with calculating shrink with the assistant manager prior to start of shift
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
Florist Manager
Albertsons
01.2014 - 01.2016
- I have the ability of ordering product a strong base of knowledge about both designing and selling flowers.
- Constantly rearranged the front display window to try and make it look different each day.
- Scheduled incoming vendor deliveries incoming and outgoing order deliveries each day.
- Cleaned up the sales floor in the morning and at the end of the work day.
- Analyzed sales data to identify opportunities for improvement or expansion in product offerings.
- Handled complex customer inquiries and resolved issues promptly, ensuring client satisfaction and loyalty.
- Fostered a positive work environment through clear communication channels among team members.
- Managed inventory and supply orders, ensuring optimal stock levels for efficient business operations.
- Developed strong relationships with vendors, securing the best quality products at competitive prices.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Front End Clerk
Albertsons Companies
01.2012 - 01.2013
- Kept front end areas clean and organized for professional appeal to customers.
- Managed customer concerns and responded to questions concerning Product or service.
- Accepted payments, returned change and issued receipts.
- Maintained current understanding of promotional ads and seasonal offerings.
Education
Associate Degree In Nursing - Healthcare
Northwest Career College
Las Vegas, NV05.2025
Associate's degree - Business Management
CSN
Las Vegas, NVHigh school or equivalent - undefined
Desert Oasis High School
Las Vegas, NV01.2010
Skills
- Produce Experience (1 year)
- Floral Design (2 years)
- Sales (3 years)
- Customer service (9 years)
- Problem Resolution (5 years)
- Insurance Verification (3 years)
- Call Center (2 years)
- Phone Etiquette (2 years)
- Data Entry (3 years)
- Team Leader (5 years)
- Creative Direction (3 years)
- Produce Experience
- Business Management
- Merchandising
- Administrative Experience
- Packaging
- Pallet Jack
- Warehouse Experience
- Shipping & Receiving
- Retail Sales
- Assistant Manager Experience (Less than 1 year)
- Inventory Control
- Retail Management
- Store Management Experience
- Closing techniques
- Objection handling
- Customer relationship building
- CRM proficiency
- Attention to detail
- Exceptional customer service
- Relationship building and management
- Data entry
- Client relationship management
- Customer relationship management
- Analytical thinking
- Interpersonal communication
- Problem-solving
- Multitasking Abilities
- Reliability
- Organizational skills
- Team collaboration
- Effective communication
Timeline
Inside Sales Agent / Customer Services
LeafFilter Gutter Protection
08.2022 - 04.2023
Amazon Warehouse Associate
Amazon.com
12.2020 - 03.2023
Amazon Warehouse PA/PG
Amazon
12.2020 - 03.2023
Customer Service Representative
Sitel
12.2018 - 12.2020
Produce Clerk
Albertsons
01.2016 - 01.2018
Florist Manager
Albertsons
01.2014 - 01.2016
Front End Clerk
Albertsons Companies
01.2012 - 01.2013
High school or equivalent - undefined
Desert Oasis High School
Associate Degree In Nursing - Healthcare
Northwest Career College
Associate's degree - Business Management
CSN
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