Elainah Manring
Albany,OR
Summary
Dedicated to enhancing customer satisfaction through effective dispute resolution and communication. Skilled in shipping and receiving, and able to implement tailored packaging solutions that reduced errors significantly. Known for reliability and exceptional customer service, I thrive in fast-paced environments while maintaining meticulous attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
The Shipping Store
09.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly and maintaining open lines of communication.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Processed incoming and outgoing shipments to ensure timely delivery.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Developed tailored packaging solutions to optimize shipping and reduce damage.
- Utilized Microsoft Office and Google Suite to support daily operations.
- Assisted customers with shipping of Fedex, UPS, USPS and DHL through use of Postalmate.
- Oversaw management of customer personal mailboxes for customers ensuring efficient sorting of mail.
- Communicated with customers and businesses by taking and receiving calls, fax and emails.
Office Specialist/Intern
Oregon State Archives
06.2023 - 12.2024
- Processed and organized archival materials to ensure accurate retrieval and preservation.
- Assisted in digitizing records, enhancing accessibility for researchers and the public.
Cashier
SUBWAY®Restaurants
07.2021 - 09.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Managed inventory levels and restocked supplies as needed to ensure availability.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Sprague High School
Salem, OR06-2020
Skills
- Customer service
- Shipping and receiving
- Punctual and reliable
- Data entry
- Mail handling
- Attention to detail
Certification
Oregon Notary Public - December 2023 to December 2027
Timeline
Manager
The Shipping Store
09.2023 - Current
Office Specialist/Intern
Oregon State Archives
06.2023 - 12.2024
Cashier
SUBWAY®Restaurants
07.2021 - 09.2023
High School Diploma -
Sprague High School