Elaina McAllister
Grove City,OH
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Results-oriented individual with a passion for continuous learning and innovation.
Overview
16
16
years of professional experience
Work History
Assembly
HONDA
Marysville, OH
03.2022 - Current
- Team player with fellow co-workers
- Complete my tasks with 100% accuracy
- Contributed ideas for improvement of existing assembly processes.
- Assisted in training new employees on assembly procedures.
General Store Manager
Scrubs and Beyond
Columbus, OH
04.2021 - 07.2022
- Execution of high level of customer service focusing on what the customers needs and wants are And come up with a solution
- Brainstorm with team to plan contests that promote sales growth
- Coach team on their individual areas of strengths and challenges
- Promote Outside sales to increase Brick and Motor sales
General Store Manager
Lucky Shoes
Columbus, OH
07.2018 - 12.2020
- Hired a diverse and dedicated staff
- Had the Highest sales in the company 2019
- Worked directly with corporate headquarters to develop and maintain annual operating budget
- Met or exceeded operational requirements which resulted in winning multiple company driven sales contests
General Store Manager
Maurice's
Grove City, OH
04.2014 - 09.2017
- Inventoried stock and replenished sales floor when inventory dropped to a specified level daily
- Excellent rapport with customers, associates, and vendors
- Motivate associates along with management team to reach and surpass goals
General Store Manager
Gymboree
Marietta, GA
11.2012 - 03.2014
- Kept sales floor inviting to customers by refreshing current displays, encouraging customers to buy multiple items
- Monitored associates KPI'S to ensure that customers received outstanding service and quality goods
- Created a fun environment by engaging customers and sales team in activities
Customer Service Lead
IKEA
Atlanta, GA
04.2009 - 10.2012
- Coached co-workers daily on the best practices of promoting add-on sales at the registers.
- Monitored up to 35 cashiers and return co-workers, cultivating positive customer relations to ensure repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Clackamas High School
Milwaukie, OR06-1992
Skills
- Customer-focused
- Verbal Communication
- Prioritization
- Drive sales
- Effective merchandising
- Teamwork and collaboration
- MS office
- Analytical thinking
Volunteer Experience
Retail Volunteer, Well Springs Living Resale Boutique, Atlanta, GA, 01/12, 03/14, Involved with Training of the at-risk girls on merchandising and cashiering providing them with marketable work skills.
Timeline
Assembly
HONDA
03.2022 - Current
General Store Manager
Scrubs and Beyond
04.2021 - 07.2022
General Store Manager
Lucky Shoes
07.2018 - 12.2020
General Store Manager
Maurice's
04.2014 - 09.2017
General Store Manager
Gymboree
11.2012 - 03.2014
Customer Service Lead
IKEA
04.2009 - 10.2012
High School Diploma -
Clackamas High School
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