Elaine A. Ramirez
Santa Ana,CA
Summary
Offering strong communication and problem-solving skills, with desire to learn and grow in customer service . Brings understanding of customer service principles and ability to apply technical solutions effectively. Ready to use and develop interpersonal and analytical skills .
Overview
12
12
years of professional experience
Work History
Accounting Clerk
Fresh Grill Foods
Santa Ana, CA
01.2024 - Current
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Input financial data and produced reports using [Software].
Sales Associate
Amazon Fresh
Fountain Valley, CA
04.2025 - 03.2026
- Improved customer satisfaction by providing personalized service and product recommendations.
- Trained new associates on company policies, procedures, and efficient sales techniques.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balance through diligent monitoring and reconciliation.
- Assisted in training new cashiers on operational procedures and best practices.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Stocked shelves efficiently, ensuring product availability and organization.
- Maintained cleanliness of sales floor, enhancing customer shopping experience.
- Collaborated with team members to optimize workflow and streamline stocking processes.
- Trained new staff on best practices for stocking and inventory procedures.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Answered customer questions and provided detailed product information.
- Checked aisles for spills to complete quick clean-up.
- Greeted customers and directed to requested products.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Checked for outdated and overripe grocery items and removed from inventory.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
File Clerk Lead
Deutsch Bank
10.2020 - 12.2023
- Manage a team of 15-30 people
- Document sending processes filed back and sent for certification
- Customer service with Clients
- Communicating being hands on with team
- Overseeing team workflow and productivity being met
Call Center
J&A Consulting
07.2019 - 09.2019
- Computer skills
- Making calls
- Communication
- Bilingual
Retail
Goodwill of Orange County
01.2017 - 06.2019
- Helped customers with a friendly checkout
- Communication
- Pricing items
- Stocking items on sale floor
- Bilingual
Package
Vit-Best, Tustin CA
Tustin, CA
09.2015 - 11.2016
- Packaging vitamins
- Inspecting
- Working on labels
- Making sure to have everything clean and organized
- Customer service
CASHIER
Wal-Mart Stores Inc.
Santa Ana, CA
07.2014 - 02.2015
- Determined customer needs and sold appropriate solutions accordingly
- Sold products and services
- Followed proper business regulations
- Drafted and maintained confidential documents
- Resolved customer complaints
- Recorded transactions
- Issued receipts, refunds and change due to customers
- Identified prices of services and tabulated bills using calculators
- Upheld the company’s image, integrity, and values
- Enforced company safety policies
- Conserved resources to stay within location’s expense budget
- Fielded customer inquiries
Education
High School -
Valley High School
Santa Ana, CASkills
- Bilingual
- Multitasking
- Strong Written and Oral Communication Skills
- Strong Organizational Ability
- Microsoft Word, Excel, PowerPoint, Outlook
- Work Efficient
- High Confidentiality
- Quick Learner
- Data organization
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Associate
Amazon Fresh
04.2025 - 03.2026
Accounting Clerk
Fresh Grill Foods
01.2024 - Current
File Clerk Lead
Deutsch Bank
10.2020 - 12.2023
Call Center
J&A Consulting
07.2019 - 09.2019
Retail
Goodwill of Orange County
01.2017 - 06.2019
Package
Vit-Best, Tustin CA
09.2015 - 11.2016
CASHIER
Wal-Mart Stores Inc.
07.2014 - 02.2015
High School -
Valley High School