Elaine Barrera
Los Angeles,CA
Summary
Detail-oriented professional with strong organizational skills and a background in problem solving and customer service. Delivered effective bilingual communication and efficient data entry while demonstrating adaptability to change and strong interpersonal skills. Focused on enhancing team collaboration and customer satisfaction.
Overview
22
22
years of professional experience
2
2
Languages
Work History
Senior Administrative Clerk
City of Los Angeles - City Clerk
Los Angeles, CA
02.2024 - Current
- Create and Manage documents on City Filing Management System (CFMS) and Legislative Management System (LMS) for department and city Council records.
- Manage daily operations of clerical tasks, ensuring timely processing of city documents and public records.
- Coordinated communication between departments to facilitate smooth workflow and effective information sharing.
- Streamlined filing systems, enhancing accessibility of records and improving retrieval efficiency for staff and public.
- Trained incoming staff in procedural best practices, fostering a collaborative work environment and knowledge sharing.
- Assist in the preparation of official documents, maintaining accuracy and compliance with city regulations.
- Developed training materials for new employees, promoting understanding of administrative policies and procedures for section.
- Implemented process improvements that reduced turnaround times for document requests by optimizing workflows.
- Strengthened departmental collaboration through cross-training initiatives aimed at increasing overall understanding of each role's responsibilities.
- Achieved timely completion of projects by monitoring progress against deadlines while providing ongoing support as necessary.
- Managed phone calls, addressing inquiries and forwarding messages to appropriate personnel in a timely manner.
- Ensured accurate record-keeping with diligent data entry into various department/section databases, spreadsheets, and software programs.
- Promptly received and forwarded incoming communications, such as phone calls, emails, letters, and packages to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Compiled and analyzed data to produce reports.
- Boosted productivity levels with the development of standardized templates for common reports, presentations, and other documentation needs.
- Balanced multiple roles to accomplish diverse tasks and make a larger impact to the organization.
- Proofread and edited professional documents to fix errors.
Administrative Clerk
City of Los Angeles - Animal Services (LAAS)
Los Angeles, CA
10.2021 - 02.2024
- Processed animal licenses and rabies certificates for city residents, living and working within the City of Los Angeles.
- Verifying records complied with city regulations and processed payments.
- Assisted in developing training materials for new staff.
- Trained incoming staff on office procedures and software tools, promoting team skill development and collaboration.
- Entered data into LAAS system and updated customer information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling files or/and city documentation.
- Communicated with customers via phone, email, and at the counter to respond to inquiries, and take payments.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Managed daily mail distribution for administration floor, licensing section, and returned mail when necessary.
- Increased office accessibility, organized workspace to accommodate needs of all employees, ensuring comfortable and inclusive work environment.
- Improved workplace safety, conducted regular checks and reported potential hazards immediately within city protocol.
- Enhanced operational efficiency, regularly updated office procedures manual to reflect current practices and guidelines per supervisor.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Compiled and analyzed data to produce reports.
- Edited and proofread documents for accuracy, completeness and free of grammar errors.
- Informed and supported leaders through consistent communication and administrative support duties.
- Assisted with distribution of license tags to sheltering facilities.
- Provided ongoing support to shelter facilities with licensing and city protocol.
Animal Care Technician
City of Los Angeles - Animal Services (LAAS)
Los Angeles, CA
05.2007 - 10.2021
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly, in every section of the shelter.
- Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
- Provided compassionate care to animals by giving attention, grooming, and socialization opportunities.
- Deep cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Contributed to successful adoptions through careful evaluation of potential adopters'' compatibility with available animals.
- Liaised with potential adopters, matching animals with suitable homes based on behavior and needs.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Followed pet care instructions for dietary needs and medication regimens per veterinarian treatment.
- Kept cages, kennels, play yards, and grooming areas neat and well maintained.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Supported animal well-being by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to veterinarian technician.
- Trained new staff and volunteers on animal care protocols, elevating overall team competency.
- Assisted in surgical procedures, providing necessary support to veterinarians for successful outcomes as needed.
- Maintained accurate records of animal care, treatments, and progress, ensuring compliance with regulations.
- Conducted thorough intake assessments for new arrivals, ensuring immediate care needs were met.
- Conducted educational sessions for visitors, increasing awareness on responsible pet ownership.
- Implemented preventive measures to control the spread of disease and infestations within the animal population.
- Aided in the rehabilitation process for injured wildlife by providing close monitoring and appropriate care as directed by veterinary staff.
- Established strong relationships with local rescue organizations and 501c3 organizations to facilitate prompt and effective care for wildlife in need of urgent rehabilitation.
- Transported animals to various locations for necessary care.
- Collaborated with colleagues to develop effective enrichment activities designed to stimulate natural behaviors in animals.
- Collected, prepared and labeled samples for laboratory testing, culture, and microscopic examination.
- Promoted a positive work environment among team members through open communication channels and consistent feedback sessions.
- Ensured proper nutrition for various species by preparing specialized diets and maintaining a strict feeding schedule.
- Restrained animals safely during exams and procedures.
- Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
- Led community outreach initiatives to promote responsible pet ownership and adoption programs.
- Trained new staff on proper animal handling techniques and safety protocols.
- Spearheaded fostering program for Baby Bottle Fosters and trained volunteers and employees.
Pet Groomer
VCA Mission Animal Hospital
Los Angeles, CA
12.2004 - 05.2007
- Provided high-quality grooming services, including baths, haircuts, and nail trims for various breeds.
- Ensured animal safety and comfort through effective handling techniques and calming methods during grooming sessions.
- Developed personalized grooming plans based on individual pet needs and owner preferences.
- Collaborated with veterinary staff to identify potential health issues during grooming appointments.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Maintained cleanliness of grooming tools and equipment to comply with health and safety standards.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.
- Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
Veterinarian Technician
VCA Mission Animal Hospital
Los Angeles, CA
12.2004 - 05.2007
- Administered routine vaccinations and health checks for various animal species.
- Monitored animal behavior to identify signs of distress or illness.
- Assisted in the implementation of enrichment programs to enhance animal welfare.
- Assisted in diagnostic procedures, including radiography and laboratory testing, enhancing patient evaluation accuracy.
- Maintained surgical instruments and equipment, ensuring adherence to sterilization standards for optimal performance.
- Consistently maintained a clean working environment by following strict sanitation protocols that adhered to industry standards.
- Prepared animals for surgery by clipping fur and disinfecting surgical sites thoroughly to prevent infection risks during operations.
- Educated pet owners on preventive healthcare measures, increasing overall pet wellness within the community.
- Facilitated communication between clients and veterinarians, acting as a liaison to ensure clear understanding of diagnoses and treatments.
- Enhanced patient care by performing diagnostic tests and analyzing results accurately.
- Offered compassionate listening to clients facing challenges with their sick or dying pets. when pets were sick or dying and provided a listening ear.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in the autoclave.
- Restrained animals to protect veterinarians from potential harm.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Maintained detailed records of animal health care and diagnostic treatments.
Education
Biology
Pasadena City College
Pasadena, CA2002
Biology
California State University, Los Angeles
Los Angeles, CA2000
Skills
- Highly detail-oriented
- Strong organizational skills
- Team player attitude
- Telephone communication
- Adaptable to change
- Problem resolution
- Excellent interpersonal skills
- Accurate recordkeeping
- Efficient data entry
- Bilingual
Accomplishments
- Collaborated with coworkers in City Clerk in the development of Mentorship Program.
- Collaborated with supervisor in the development of updating department Claim for Refunds point of contacts.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Administrative Clerk
City of Los Angeles - City Clerk
02.2024 - Current
Administrative Clerk
City of Los Angeles - Animal Services (LAAS)
10.2021 - 02.2024
Animal Care Technician
City of Los Angeles - Animal Services (LAAS)
05.2007 - 10.2021
Pet Groomer
VCA Mission Animal Hospital
12.2004 - 05.2007
Veterinarian Technician
VCA Mission Animal Hospital
12.2004 - 05.2007
Biology
Pasadena City College
Biology
California State University, Los Angeles