Elaine Belcher
Jacksonville
Summary
Dynamic professional with a proven track record at the University of Pikeville Frank M. Allara Library, excelling in patron assistance and record keeping. Adept at enhancing customer satisfaction through effective communication and innovative problem-solving. Recognized for organizing collections and creating engaging displays that increased patron engagement and resource utilization.
Overview
8
8
years of professional experience
Work History
Night Circulation Clerk
University of Pikeville Frank M. Allara Library
Pikeville, KY
08.2022 - 08.2025
- Assisted patrons in locating and retrieving books, magazines, and other library materials
- Checked in and checked out library materials using automated systems, ensuring accuracy of records
- Maintained organization of library shelves by shelving returned items according to the Dewey Decimal and Library of Congress systems
- Performed routine maintenance tasks such as cleaning and repairing damaged books or materials
- Provided basic reference assistance to students and staff by answering questions and directing them to appropriate resources
- Created displays and promotional materials to highlight new arrivals or themed collections
- Managed overdue notices and fines collection process, ensuring timely communication with patrons regarding their accounts
- Supported library programs and events by setting up equipment, arranging seating, and assisting with logistics as needed
- Collaborated with colleagues on collection development projects, recommending additions or removals based on user needs and preferences
- Conducted inventory checks to ensure accurate record-keeping of all library materials in circulation
- Provided assistance to patrons with computer use, printing, scanning, and other technology-related needs
- Conducted research using online databases and resources to support patron inquiries
- Maintained accurate records of library statistics such as circulation numbers, program attendance, and resource usage
- Supported interdepartmental collaboration by assisting other departments with tasks as needed
- Ensured a welcoming atmosphere in the library by greeting patrons, answering phone calls, and addressing inquiries professionally
Owner/Operator
VR Heroes
Pikeville, KY
04.2021 - 04.2022
- Developed and implemented innovative virtual reality experiences to enhance customer engagement.
- Managed day-to-day operations, ensuring seamless service delivery and customer satisfaction.
- Trained and mentored staff on best practices in virtual reality technology and customer interaction.
- Analyzed customer feedback to refine offerings, improving overall experience and retention rates.
- Established partnerships with local businesses to expand market reach and brand visibility.
- Conducted market research to identify trends, informing strategic decisions for product development.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Reporter
Appalachian Newspapers Inc.
Pikeville, KY
04.2017 - 02.2020
- Writer/Editor of Everyday Living section of Appalachian News Express, published three times per week. Acted as primary photographer, researcher, content writer and ambassador to local events as well as working as a staff writer for the Floyd County Chronicle Times, published twice a week, and The Paintsville Herald, published twice a week.
- Additionally provided content, photography and editing support to special publications for Appalachian Newspapers such as 2019 Southwest Kentucky Travel Guide, Inspire magazine and local festival magazine publications from 2015-2019.
- Researched and developed compelling news stories on local events and issues.
- Conducted interviews with key stakeholders to gather diverse perspectives.
- Analyzed public records and data to support investigative reporting efforts.
- Managed tight deadlines while maintaining high journalistic standards and ethics.
- Mentored junior reporters, providing feedback on writing and research techniques.
- Initiated community outreach programs to enhance public engagement with journalism efforts.
- Established credibility with sources by building strong relationships, resulting in exclusive interviews and scoops.
- Addressed sensitive topics professionally while adhering to ethical standards.
Education
Bachelor of Arts - Print Journalism
University of St. Thomas
Saint Paul, MN05-1997
Associate of Arts - Journalism And Mass Communication
Inver Hills Community College
Inver Grove Heights, MN05-1995
Skills
- Patron assistance
- Cataloging
- 3D Printing equipment
- WMS Library software
- Dewey decimal classification
- Library materials management
- Book repair techniques
- Graphic design
- Project management
- Crisis management
- Event planning
- Library of congress classification system
- 3D Printing
- Printer problem-solving
Languages
English
Native or Bilingual
Timeline
Night Circulation Clerk
University of Pikeville Frank M. Allara Library
08.2022 - 08.2025
Owner/Operator
VR Heroes
04.2021 - 04.2022
Reporter
Appalachian Newspapers Inc.
04.2017 - 02.2020
Bachelor of Arts - Print Journalism
University of St. Thomas
Associate of Arts - Journalism And Mass Communication
Inver Hills Community College