Elaine Brocker
Troy
Summary
Responsible and organized worker adaptable to fast-paced, changing work environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
5
5
years of professional experience
Work History
Concierge
The Willits
03.2025 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Waitress
Pat O'Brien's
10.2023 - 03.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Charlie’s Restaurant
08.2022 - 10.2023
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Communicated daily specials to customers.
Waitress
Red Olive Family Restaurant
09.2020 - 12.2021
Education
High School Diploma -
Lakeview High School
Saint Clair Shores, MI06-2022
Skills
- Order accuracy
- Guest relations
- Food safety
- Customer service
- Sales expertise
- Communication skills
- Computer proficiency
Timeline
Concierge
The Willits
03.2025 - Current
Waitress
Pat O'Brien's
10.2023 - 03.2025
Waitress
Charlie’s Restaurant
08.2022 - 10.2023
Waitress
Red Olive Family Restaurant
09.2020 - 12.2021
High School Diploma -
Lakeview High School
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