Elaine Bynum
Baltimore,MD
Summary
Diligent professional with solid background in customer service, social work, special education, and maintaining cleanliness. Proven ability to collaborate with multidisciplinary teams to enhance patient engagement and progress.
Overview
11
11
years of professional experience
Work History
Janitor
VSP, Inc.
Baltimore, MD
04.2025 - Current
- Maintained cleanliness and sanitation in high-traffic areas to ensure a safe environment.
- Disposed of waste materials following environmental regulations and company policies.
- Restocked supplies in restrooms and break rooms to enhance user experience.
Special Education Classroom Assistant
Kennedy Krieger Institute
Baltimore, MD
01.2024 - 01.2025
- Assisted teachers in implementing individualized education plans for students with diverse needs.
- Collaborated with multidisciplinary teams to assess student progress and adapt instructional strategies.
- Provided one-on-one support to students during classroom activities, enhancing engagement and participation.
Pharmacy Technician
CVS
Baltimore, MD
01.2024 - 04.2024
- Processed prescriptions accurately and efficiently using pharmacy management software.
- Assisted pharmacists in medication preparation and dispensing, ensuring compliance with safety standards.
- Managed inventory levels, including ordering and restocking medications and supplies as needed.
Cashier
Walmart
Baltimore, MD
06.2020 - 12.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent tracking and reconciliation.
- Assisted customers with inquiries, ensuring a positive shopping experience.
Back Server/ Banquet Server/ Staff Trainer/VIP Cocktail Server
The Center Club
Baltimore, MD
10.2018 - 04.2020
- Delivered exceptional service by efficiently assisting servers during high-volume events.
- Collaborated with kitchen staff to expedite food delivery and enhance service efficiency.
- Assisted in training new back servers on operational procedures and customer service standards.
School Social Work Intern
Catholic Charities
Baltimore, MD
09.2018 - 05.2019
- Facilitated individual and group counseling sessions to support student mental health needs.
- Conducted assessments to identify social, emotional, and behavioral challenges affecting students.
- Maintained accurate case notes and documentation in compliance with agency standards.
Social Work Intern
Bon Secours Hospital
Baltimore, MD
09.2015 - 05.2016
- Assisted in patient assessments to identify social and emotional needs.
- Collaborated with interdisciplinary teams to develop comprehensive care plans.
- Conducted resource referrals, connecting clients with community services.
Education
Master of Science - Social Work
Salisbury University
Salisbury, MD05-2022
Bachelor of Science - Social Work
Coppin State University
Baltimore, MD05-2016
Skills
- Customer service
- Cleaning expertise
- Emotional support
- IEP implementation
- Medication dispensing
- Patient counseling
- Work ethic and integrity
- Patience and empathy
- Case management
- Client advocacy
- Social services
- Efficient under pressure
Timeline
Janitor
VSP, Inc.
04.2025 - Current
Special Education Classroom Assistant
Kennedy Krieger Institute
01.2024 - 01.2025
Pharmacy Technician
CVS
01.2024 - 04.2024
Cashier
Walmart
06.2020 - 12.2022
Back Server/ Banquet Server/ Staff Trainer/VIP Cocktail Server
The Center Club
10.2018 - 04.2020
School Social Work Intern
Catholic Charities
09.2018 - 05.2019
Social Work Intern
Bon Secours Hospital
09.2015 - 05.2016
Master of Science - Social Work
Salisbury University
Bachelor of Science - Social Work
Coppin State University