Elaine Cain
Customer Service
Newman Lake, WA,WA
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Highly effective and comfortable working with people of all levels.
Overview
59
59
years of professional experience
Work History
Electrologist/owner Operator
Gentle Touch Electrology
Greenacers, WA.
03.1994 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Beauty Salon Owner Operator/Electrologist
Beauty Secrets Salon
Greenacres, WA
04.2001 - 02.2017
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Learned and remained updated on statutory requirements and regulations.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Optimized team hiring, training and performance.
- Input income and expense details into database to track business finances and address variances.
Technical Support Specialist
Washington Water Power
Spokane, WA
03.1986 - 10.1996
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and input commands to troubleshoot areas.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Stock Transfer Agent
Washington Water Power
Spokane, WA
10.1987 - 04.1989
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Responded to customer questions and concerns or escalated to supervisor for resolution.
- Identified customer financial service needs to prepare proposals and sell services.
- Identified potential investment opportunities for clients by reviewing stock and bond reports.
- Managed trades using quantitative and technological techniques.
- Read financial publications to remain informed about trends affecting market conditions.
- Verified ownership and transaction information and dividend distribution instructions to conform with governmental regulations using stock records and reports.
- Computed total holdings, dividends or commissions to allocate appropriate payments to customers.
Cashier
Washington Water Power
Spokane, WA
03.1985 - 04.1986
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Vault Teller
Washington Mutual Bank
Spokane, WA
12.1984 - 03.1986
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
- Maintained, organized and stocked teller window areas.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Calculated fees due, interest and change for customer transactions.
- Wrote and distributed customer correspondence.
Education
No Degree Oregon License To Practice Electrology - Electrology
Sherr Donne Institute of Electrology
Beaverton, OR03.1994
No Degree - Cashier
Spokane Community College
Spokane, WA.01.1970
High School Diploma -
North Central High School
Spokane, WA.06.1969
Skills
- Effective Communicator and Public Speaker
- Board Oversight
- Portfolio Management
- Strategic Planning
- Employee Motivation and Performance
- Annual Planning
- Integrity and Transparency
- Leadership and People Development
Timeline
Beauty Salon Owner Operator/Electrologist
Beauty Secrets Salon
04.2001 - 02.2017
Electrologist/owner Operator
Gentle Touch Electrology
03.1994 - Current
Stock Transfer Agent
Washington Water Power
10.1987 - 04.1989
Technical Support Specialist
Washington Water Power
03.1986 - 10.1996
Cashier
Washington Water Power
03.1985 - 04.1986
Vault Teller
Washington Mutual Bank
12.1984 - 03.1986
No Degree Oregon License To Practice Electrology - Electrology
Sherr Donne Institute of Electrology
No Degree - Cashier
Spokane Community College
High School Diploma -
North Central High School
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