Elaine Chan
New York,NY
Summary
Professional hospitality worker prepared to deliver exceptional customer service and operational excellence. Skilled in managing guest interactions, handling reservations, and ensuring smooth daily operations. Strong focus on teamwork, adaptability, and achieving positive results. Known for excellent communication, problem-solving, and interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Staff Member, Catering Server
Soft Swerve
New York, NY
08.2024 - Current
- Delivered exceptional customer service in fast-paced environment.
- Maintained cleanliness and organization of front-of-house areas.
- Assisted in training new staff on operational procedures and customer interaction.
- Managed cash register, processed transactions accurately and efficiently.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Assisted with inventory management, accurately tracking stock levels and product availability.
Server
Van Leeuwen Ice Cream
New York, NY
05.2023 - 01.2024
- Developed and maintained strong customer relationships to enhance sales effectiveness.
- Demonstrated product knowledge by educating customers on ice cream flavors and ingredients.
- Executed promotional campaigns to increase brand visibility and drive foot traffic.
- Collaborated with team members to optimize merchandising displays for maximum impact.
- Utilized point-of-sale systems for efficient transaction processing and inventory management.
Volunteer
UA3 Food Pantry
New York, NY
03.2022 - 04.2024
- Coordinated and managed volunteer activities and projects
- Organized and documented inventory
- Increased walk-ins and promoted the program
- Represented the organization positively and professionally
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Education
Bachelor of Arts - Actuarial Science
Baruch College
New York, NY05.2028
High School Diploma -
NYC Museum High School
New York, NY06.2024
Skills
- POS System
- Communication
- Problem-solving
- Organization and Cleanliness
- Math Skills
- Flexibility
- Memory retention
- Exceptional customer service
Certification
Food Handlers Certifications
LANGUAGES
English - Fluent
Cantonese - Fluent
Mandarin - Fluent
Spanish - Intermediate
ADDITIONAL INFO
Authorized to work in the US for any employer
Timeline
Front of House Staff Member, Catering Server
Soft Swerve
08.2024 - Current
Server
Van Leeuwen Ice Cream
05.2023 - 01.2024
Volunteer
UA3 Food Pantry
03.2022 - 04.2024
Bachelor of Arts - Actuarial Science
Baruch College
High School Diploma -
NYC Museum High School