Ruben Rosales
Canyon Country,CA
Summary
With 10 years in customer service in the food industry, I am an excellent addition to any crew. I am more than comfortable working alone or with a team, and when working with a team, will show great communication in order to accomplish set goals and keep customers satisfied. A quick and eager leaner, I adapt well to new surroundings and take initiative when needed, with an enthusiastic and positive attitude.
Overview
10
10
years of professional experience
Work History
Front Of House/Cashier/Server/Shift Leader
Telly’s Charburgers
Santa Clarita, California
03.2015 - Current
- Welcoming guests with a smile and ensure all guests are seen and acknowledged
- Having knowledge of menu and being able to, if needed, give recommendations and upsale specials
- Taking orders on a POS with accuracy
- Handling customer transactions by cash or card, and providing accurate change if needed
- Inspecting food at the expo station and making sure all product is made correctly and each customers’ needs and the restaurant’s standards are both met
- Ensuring food is being run out in a timely matter
- Running food out to customers and ensuring customers have all they need to fully enjoy their meal
- Thanking guests for their business and invite them to return, and cleaning up after them by taking plates to the designated area as to ensure the next guest/guests have a clean environment to dine in
- During slow hours, keep busy with side work and staying productive
- Having a good rapport with back of house on any items we may be out of, or any items needed to be pushed
Driver
DoorDash
Santa Clarita, California
06.2020 - 01.2021
- Collected payments for goods delivered or unloaded.
- Achieved consistently high customer scores due to exceptional service.
- Maintained confidentiality of sensitive materials during transport.
Crew Member/Cashier/Cook/Lead
Wingstop
Santa Clarita, California
03.2019 - 07.2020
- Working in a team environment and having great communication with each other
- Having knowledge of store protocols and responsibilities as lead, and making sure tasks are being completed in a timely manner
- Taking accurate orders in a POS
- Handling cash and credit card transactions
- Preparing food orders accurately to meet the standard of the restaurant
- Opening up restaurant and setting the store up for a successful day
- Closing the restaurant, cleaning and making sure everything is good to go for the morning crew
- Making sure we are fully stocked with items sushi cups, containers and so on, to ensure a smooth operational work day
- Demonstrated food safety protocols by practicing daily quality checks
Crew Member
Little Caesars
Santa Clarita, California
06.2018 - 07.2018
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions
- Wiped down tables and equipment, swept and refilled stock
- Warmly greeted visitors to promote great customer service and positive ordering experience
- Working with my coworkers as a team to meet goal in certain amount of time
Education
High School Diploma -
Golden Valley High School
Santa Clarita, CA05-2015
Skills
- Adaptability
- Cash Handling
- Communication
- Food Handling
- Multitasking
- Organization
- POS System
- Time Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Driver
DoorDash
06.2020 - 01.2021
Crew Member/Cashier/Cook/Lead
Wingstop
03.2019 - 07.2020
Crew Member
Little Caesars
06.2018 - 07.2018
Front Of House/Cashier/Server/Shift Leader
Telly’s Charburgers
03.2015 - Current
High School Diploma -
Golden Valley High School