Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Makayla Martin

Houston,United States

Summary

Customer Service Professional with over 8 years of experience in diverse roles, including barista and sales associate, known for enhancing customer satisfaction and operational efficiency. Demonstrates strong skills in time management, critical thinking, and adaptability, driving improvements in service delivery and process optimization. Passionate about leveraging a comprehensive skill set to contribute to and grow with a dynamic team, fostering teamwork, and mentoring new hires.

Overview

7
7
years of professional experience

Work History

Front of house Shift Lead & Cashier

Burger-Chan
06.2024 - Current
  • Lead FOH team, optimize operations, and drive customer satisfaction. Implement efficient cash handling procedures, resulting in reduced errors and improved service speed.
  • Foster teamwork among staff, ensuring smooth shift transitions. Mentor new hires, enhancing their skills and boosting overall team performance in a fast-paced environment.
  • Bus tables and make sure the restaurant is clean
  • Streamline FOH operations, enhancing customer satisfaction. Implement efficient cash handling, reducing errors and improving service speed. Mentor new hires, boosting team performance.
  • Inventory management

Sales Associate

Spirit Halloween
09.2024 - 11.2024
  • Assisted customers with product selection, boosting sales and enhancing customer satisfaction.
  • Managed inventory and restocked shelves, ensuring product availability and organized displays.
  • Processed transactions efficiently, reducing wait times and improving checkout experience.
  • Drove sales through personalized customer interactions, showcasing product knowledge and upselling techniques to boost revenue during peak Halloween season.

Barista

Starbucks
04.2022 - 02.2024
  • Thrived as a Barista at Starbucks, enhancing customer satisfaction through exceptional service.
  • Boosted store sales by innovating drink preparation techniques, showcasing a strong work ethic.
  • Mastered espresso machine operation, ensuring high-quality beverage consistency and taste.

Remote Customer Service

Advanced Call Center Technologies, LLC
03.2020 - 04.2022
  • Providing clear explanation of claims process to all customers, with recommendations for resolution.
  • Documenting claims files in accordance with Best Practices.
  • Reviewing and analyzing claim policy conditions and provisions.
  • Maintaining follow up on all claim status to ensure prompt disposition.
  • Establishing accurate scope of account loss and utilize as a basis and providing card holder correction.

Dietary aide/Caregiver

St. Margaret's at Mercy
12.2019 - 03.2020
  • Enhanced meal satisfaction by 30% through tailored dietary planning and compassionate caregiving at St. Margaret's at Mercy.
  • Maintained strict dietary standards, ensuring all meals met nutritional requirements and preferences at St. Margaret's at Mercy.
  • Provided emotional and physical support to resident, enhancing their comfort and well-being during my tenure at St. Margaret's at Mercy.
  • Performing light housekeeping and keeping the residents company: making their bed, changing, showering, and grooming hair. Also maintaining a healthy proportionate diet for the residents.

Crew Member

In-N-Out
06.2018 - 02.2019
  • Introduced a novel customer service protocol, enhancing guest satisfaction at In-N-Out.
  • Fostered a positive team environment.
  • Revolutionized customer service at In-N-Out, significantly boosting guest satisfaction.
  • Led customer service improvements, achieving higher guest satisfaction.

Education

Diploma -

Theodore Roosevelt Highschool
San Antonio, TX
06.2020

Skills

  • Customer Service
  • Communication
  • Attention to Detail
  • Teamwork
  • Adaptability
  • Problem Solving
  • Time Management
  • Barista Skills
  • Claims Processing
  • Policy Analysis
  • Critical Thinking
  • Negotiation

Languages

English
Spanish - Novice

Timeline

Sales Associate

Spirit Halloween
09.2024 - 11.2024

Front of house Shift Lead & Cashier

Burger-Chan
06.2024 - Current

Barista

Starbucks
04.2022 - 02.2024

Remote Customer Service

Advanced Call Center Technologies, LLC
03.2020 - 04.2022

Dietary aide/Caregiver

St. Margaret's at Mercy
12.2019 - 03.2020

Crew Member

In-N-Out
06.2018 - 02.2019

Diploma -

Theodore Roosevelt Highschool

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