Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Volunteer Experience
Timeline
Generic

Emma Westgate

Summary

Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Care Technician position. Ready to help team achieve company goals. Attentive and focused healthcare student offering 80+ hours of hands-on experience in healthcare facilities. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration and health education.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front of House Shift Lead

Chick-fil-a
08.2022 - Current
  • If any customers had any issues, I would be the one to go up to them and help resolve the issue and ensure that they had everything they needed
  • I would lead any of the team members that worked up front with me with opening and closing tasks.
  • Collaborated with management to establish performance metrics, setting high standards for the team''s success.
  • Trained new employees on company policies, procedures, and customer service expectations for seamless integration into the team.
  • Streamlined front-of-house operations for improved efficiency and guest experience.

Front of House

Chick-fil-a
08.2021 - 12.2023
  • I was a part of the team working up front helping customers with their orders and if they had any questions or concerns, I would also help with that
  • I would work outside taking order and taking peoples food to them.
  • Stocked front-of-house materials.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations.
  • Maintained clean, organized environments for presentable front-of-house areas.
  • Established effective communication channels between front-of-house staff and kitchen personnel.

Team Member

Panera
08.2020 - 08.2021
  • I was a part of our customer service team; I would help customers with any of their needs and if there were issued I would help resolve them.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

Bachelor of Science - Nursing

University of West Florida
Pensacola, FL
05.2025

Bachelor of Science - Nursing

University of West Florida
Pensacola, FL
05.2025

High School Diploma -

North Fort Myers High School
North Fort Myers, FL
05.2022

Skills

  • Communication
  • Customer service
  • Team player
  • Helping others
  • Clinical judgment
  • Training and Coaching
  • Team Oversight
  • Health and Safety Regulations
  • Team motivation
  • Team Management
  • Vitals monitoring
  • Patient Assessments

Certification

BLS Certificate (NOV. 2023)

Accomplishments

  • Achieved team member of the month, January 2022 by completing work tasks with accuracy and efficiency.
  • Supervised team of 26 staff members.

References

Available upon request

Volunteer Experience

  • Church Nursery (watched little kids during services when their parents didn't want them to sit in the service).
  • Church events: Trunk or Treat, Eggstravaganza, Fall Festival, etc. (I would help at any of the stations at the events as well as help set up and take everything down).
  • Local Hospital (For the summer before COVID-19 I helped at my hospital by volunteering to be on one of the floors helping with stocking the drawers outside of the rooms with supplies needed and helping get patients water and basic snacks).

Timeline

Front of House Shift Lead

Chick-fil-a
08.2022 - Current

Front of House

Chick-fil-a
08.2021 - 12.2023

Team Member

Panera
08.2020 - 08.2021

Bachelor of Science - Nursing

University of West Florida

Bachelor of Science - Nursing

University of West Florida

High School Diploma -

North Fort Myers High School
Emma Westgate