Rachel Salsburg
Orlando,FL
Summary
Experienced leader in restaurant operations with a proven track record at J-Petal Japanese Crepe & Poke. Knowledgeable in staff management, training, and mentorship. Consistently driving high standards of food safety, customer satisfaction, and team performance. Skilled in conflict resolution, fostering a positive, efficient work environment that enhances team performance and operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Shift Lead
J-Petal Japanese Crepe & Poke
02.2021 - Current
- Trained new employees on company policies, procedures, and customer service expectations for seamless integration into the team.
- Developed strong relationships with regular patrons, fostering a sense of community within the establishment.
- Managed staff scheduling and training, resulting in a well-prepared and cohesive team.
- Contributed to menu development by gathering customer feedback and working closely with kitchen staff.
- Remained focused, calm and professional during peak rush hours.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Adhered to health and safety standards while handling food and beverages.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
J-petal Japanese Crepe & Poke
Front of House
01.2019 - 03.2020
- Remained focused, calm and professional during peak rush hours.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Adhered to health and safety standards while handling food and beverages.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor Of Hospitality Management - Hospitality Management
University of Central Florida
Orlando, FLAssociate Of Arts - General Studies
Valencia College
Orlando, FL07.2024
High School Diploma -
Champion Preparatory Academy
Longwood, FL07.2021
Skills
- Staff Management
- Staff Supervision
- Employee Scheduling
- Conflict Resolution
- Health and Safety Regulations
- Training and mentoring
- Restaurant Operations
- Food Safety Compliance
- Menu knowledge
- Quality Control
Certification
Operations Support and Services
Timeline
Front of House Shift Lead
J-Petal Japanese Crepe & Poke
02.2021 - Current
J-petal Japanese Crepe & Poke
Front of House
01.2019 - 03.2020
Operations Support and Services
Bachelor Of Hospitality Management - Hospitality Management
University of Central Florida
Associate Of Arts - General Studies
Valencia College
High School Diploma -
Champion Preparatory Academy
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