Elaine Clark
Sun City West ,CA
Summary
Enthusiastic seasoned professional with a long list of transferable skills seeking an opportunity for a career path change. Maintains professional demeanor and appearance and expertly completes assigned tasks with a focus on accuracy and positive interaction with clients. Dependable and quick-learning team player with effective communication and organization skills.
Overview
13
13
years of professional experience
Work History
Quality Assurance Analyst
Right Start Mortgage Inc
09.2019 - 11.2023
- Remote position conducting reverification audits on file documentation and internal processes
- Communicated deficiencies to appropriate staff member and implemented remediation action plans
- Prepared detailed reports for distribution to department managers summarizing auditing results
- Collaborated with senior management to identify and correct systemic quality
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout lending process
- Participated in regular meetings with cross-functional teams to discuss industry updates, communicate concerns or challenges, and ensure compliance with investor guidelines
- Mentored and coached team members on QA topics and processes
- Performed root cause analysis on deficiency trends within internal processes and implemented corrective actions.
Mortgage Loan Underwriter
GEM Inc
07.2015 - 01.2018
- Continuously updated knowledge of industry trends and changing regulations
- Enhanced underwriting efficiency with thorough risk assessments and timely decisions
- Collaborated with internal staff to resolve discrepancies in application materials, streamlining the approval process.
- Provided detailed feedback on loan decisions, effectively communicating with both internal stakeholders and applicants.
- Participated in quality assurance initiatives, monitoring adherence to company policies and best practices.
- Developed strong working relationships with industry partners to facilitate seamless transactions for clients.
- Increased customer satisfaction levels by providing clear explanations of underwriting decisions and addressing concerns promptly.
Operations Manager
Bottomline Mortgage Inc
08.2010 - 05.2015
- Supervised day to day workflow of operational staff
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented quality control systems to boost overall product consistency and reliability.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms
- Assisted in recruiting, hiring and training of team members.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Skills
- Professional and mature
- Positive Attitude
- Effective Time Management
- Strong Problem Solver
- Resourceful
- Relationship Builder
- Excellent telephone skills
- Service-oriented mindset
- Punctual and Reliable
- Team Collaboration
- Courteous and Professional
- Basic accounting and bookkeeping
Additional Information
St Vincent de Paul
Volunteered as cashier and floor clerk at the Surprise St Vincent de Paul store. Always a pleasure to greet the new customers as well as the regulars and help them find treasurers.
St Mary's Food Bank
Rewarding way to spend some extra time to achieve an important personal goal
Pasadena Humane Society
Enjoyed short term assignment assisting Controller at Pasadena Humane Society with Accounts Payable/Receivable; also responsible for daily accounting of cash and on line donations. Participation in fund raising events always the highlight of the day.
Timeline
Quality Assurance Analyst
Right Start Mortgage Inc
09.2019 - 11.2023
Mortgage Loan Underwriter
GEM Inc
07.2015 - 01.2018
Operations Manager
Bottomline Mortgage Inc
08.2010 - 05.2015
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