Cynthia Ferreira
Fort Worth,TX
Summary
Bilingual professional with a proven track record at Payless Power for resolving high-stress situations and enhancing customer satisfaction. Excelled in supervisory roles at Dreamworks Dental, Orthodontics, Vision, demonstrating exceptional customer service and product knowledge. Skilled in data entry and adept at fostering positive client relationships, significantly improving coordination of care and brand reputation.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Payless Power
09.2022 - 03.2024
- Answered customer inquiries and provided information regarding products and services
- Managed high-stress situations, maintaining Professionalism under pressure while resolving disputes or conflicts
- Maintaining detailed records of customer interactions and transactions to allow the next representative to assist with any follow up issues for the customer in the future
Optical Manager
Dreamworks Dental, Orthodontics, Vision
08.2017 - 04.2020
- Supervised and managed employees using feedback, constructive conversations and leading daily activities
- Interacted with customers to help determine or suggest products to meet eye wear needs
- Resolve escalated customers issues promptly and professionally, maintaining a positive brand reputation within the community
Dental Office Receptionist
Dreamworks Dental, Orthodontics, Vision
10.2017 - 12.2018
- Promoted a positive office environment through customer service skills and professional demeanor at all times
- Achieved strong multitasking abilities while managing phone lines, reception area cleanliness, and general administrative duties
- Kept effective communication between patients, dental staff and insurance providers to insure coordination of care
Education
High School Diploma -
Saginaw High School
Saginaw, TX06.2014
Skills
- Bilingual in Spanish
- Attentive learner
- Reliable
- Exceptional customer service
- Product Knowledge
- Data entry
Timeline
Customer Service Representative
Payless Power
09.2022 - 03.2024
Dental Office Receptionist
Dreamworks Dental, Orthodontics, Vision
10.2017 - 12.2018
Optical Manager
Dreamworks Dental, Orthodontics, Vision
08.2017 - 04.2020
High School Diploma -
Saginaw High School
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