ALMA S RODRIGUEZ
Houston,TX
Summary
Customer Service Professional offering outstanding customer service while upholding company standards. Focused on promoting customer satisfaction and contributing to company success while possessing the ability to work collaboratively with team members with a commitment to achieving corporate goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Crochet By Ana Flowershop
01.2023 - Current
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns through email, message, social media platforms such as Facebook, Instagram and TikTok.
Payment Collector- Customer Service Agent
Drive Away Autos
02.2022 - 12.2022
- Improved customer satisfaction by 20% by using critical thinking to break down problems through actively listening to customers, resulting in solution negotiation that met both creditor and debtor needs
- Collected past due payments for over 80 customers per day by actively reaching out to customers and creating payment plan, which translates to over $40,000 of incremental revenue
- Deployed automated system tracking AMS and skip tracing to locate hard-to-find, re-located customers.
Operations Coordinator
Responsive Education Solutions
01.2021 - 01.2022
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance by overseeing day-to-day operations across 3 different sites
- Achieved higher level of employee satisfaction and team performance by 35% via planning and coaching new-hire teachers
- Briefed new hire teachers on essential job information, such as organization's policies, compliance and regulations requirements, employment benefits and job duties
- Scheduled FBI background checks for new hires.
Preschool Educator
Responsive Education Solutions
01.2020 - 01.2021
- Maintained well-controlled classrooms of averaging 20 students by clearly outlining standards and reinforcing positive behaviors
- Worked with teaching team to evaluate individual progress and recommend appropriate learning plans
- Achieved student satisfaction and performance increase by 55% by implementing morning yoga and meditation into daily routines for social-emotional learning.
Education
Human Resources Management Certificate Program SHRM CP - Human Resources Management
Rice University
Houston, TX01.2023
Current - undefined
BBA - International Business Administration
University of the Valley of Mexico
06.2024
Skills
- Call Center Operations
- Critical Thinking
- Customer Relations
- Skilled with Microsoft Office (Word, Excel, Power Point)
- Bilingual in Spanish
- Strong organization skills
- Interpersonal communication
- Conflict Resolution
Timeline
Customer Service Representative
Crochet By Ana Flowershop
01.2023 - Current
Payment Collector- Customer Service Agent
Drive Away Autos
02.2022 - 12.2022
Operations Coordinator
Responsive Education Solutions
01.2021 - 01.2022
Preschool Educator
Responsive Education Solutions
01.2020 - 01.2021
Human Resources Management Certificate Program SHRM CP - Human Resources Management
Rice University
Current - undefined
BBA - International Business Administration
University of the Valley of Mexico
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