Elaine DePardo
Customer Service Representative
Warwick,RI
Summary
Customer service professional with experience in fast-paced environments. Skilled in handling client requests, managing reservations, and coordinating operations while working closely with team members. Strong communication, problem-solving, and multitasking skills. Passionate about aviation, travel, and helping others, with a focus on providing reliable and positive service.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Atlantic Aviation
10.2024 - Current
- Provide front-line support for private aviation clients, ensuring smooth arrivals and departures.
- Manage reservations, fuel requests, catering, and transportation coordination while maintaining clear communication with flight crews, ground staff, and clients.
- Manage reservations, fuel requests, catering, and transportation coordination while maintaining clear communication with flight crews, ground staff, and clients.
- Gain hands-on experience performing new tasks, including wing walking planes and fulfilling various aircraft services.
- Coordinate complex client requests and manage advanced operational tasks, all while working closely with team members to maintain efficient operations.
- Develop strong skills in multitasking, problem-solving, communication, and delivering excellent customer service under pressure.
Retail Worker
JOANN Fabrics and Crafts
09.2023 - 07.2024
- Assisted customers in selecting fabrics and crafts supplies to meet project needs.
- Processed sales transactions accurately, ensuring a smooth checkout experience.
- Monitored inventory levels and restocked shelves to maintain product availability.
- Implemented promotional displays, enhancing product visibility and customer engagement.
- Assisted in training new employees on store procedures and customer service standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Curbside Shopper
BJ's Wholesale
12.2021 - 08.2022
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reduced wait times for customers by closely monitoring order status updates and promptly preparing items for pickup.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Cashier/Customer Service
Bob's Stores
06.2021 - 11.2021
- Processed customer transactions efficiently at point of sale, ensuring timely service.
- Assisted customers with product inquiries and provided tailored recommendations.
- Maintained accurate cash handling procedures, minimizing discrepancies during shifts.
- Supported inventory control by organizing and restocking merchandise on sales floor.
- Trained new staff on point of sale operations and customer service best practices.
- Processed returns and exchanges following company policies, maintaining customer satisfaction.
Education
High School Diploma -
Toll Gate High School
Warwick, RISkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Relationship building
- Product knowledge expertise
- Customer satisfaction measurement
Timeline
Customer Service Representative
Atlantic Aviation
10.2024 - Current
Retail Worker
JOANN Fabrics and Crafts
09.2023 - 07.2024
Curbside Shopper
BJ's Wholesale
12.2021 - 08.2022
Cashier/Customer Service
Bob's Stores
06.2021 - 11.2021
High School Diploma -
Toll Gate High School