Motivated, self-starting information technology professional with over 20 years of consumer- and enterprise-grade hardware experience. A proven track record of successful requirements elicitation, corresponding design, and implementation for a diverse range of technology solutions. History of exemplary communication, process documentation, and sales skills. A natural leader, with experience managing both small- and medium-sized teams. A "lifetime learner" with a commitment to continuous self-improvement. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.