Spencer Bartlett
Capital Network Solutions
Sacramento,CA
7
years of professional experience
Motivated, self-starting information technology professional with over 20 years of consumer- and enterprise-grade hardware experience. A proven track record of successful requirements elicitation, corresponding design, and implementation for a diverse range of technology solutions. History of exemplary communication, process documentation, and sales skills. A natural leader, with experience managing both small- and medium-sized teams. A "lifetime learner" with a commitment to continuous self-improvement. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Work History
Service Desk Technician
1 Year 10 Months- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
- Researched product and issue resolution tactics to address customer concerns.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference
- Provided Tier 1 IT support to non-technical internal users through desk side support services
Systems Administrator
3 Months- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Administered problem fixes for complex computer issues via remote technologies and on-site client visits
- Mentored employees and offered constructive feedback for performance improvement.
Lab Manager/Product Engineer
2 Years- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Set and oversaw quality assurance guidelines for laboratory work.
- Co-managed lab capital and expense budgets.
- Drafted clear technical documentation, detailing product design specifications
- Documented and updated build, quality and performance records
Skills
Project Coordination
Network Connectivity
System Administration
End-User Training
Critical Thinking
Customer Service
Remote Support
Active Listening
Problem Solving
Multitasking
Operating Systems
Technical Troubleshooting
Timeline
Service Desk Technician
Capital Network Solutions
03.2021 - 01.2023Read More
Systems Administrator
Lawton Networks INC.
07.2020 - 10.2020Read More
Lab Manager/Product Engineer
NSG Solutions Architecture Marketing
03.2016 - 03.2018Read More