Summary
Overview
Work History
Skills
Timeline
Generic

Spencer Bartlett

Sacramento,CA

Summary

Motivated, self-starting information technology professional with over 20 years of consumer- and enterprise-grade hardware experience. A proven track record of successful requirements elicitation, corresponding design, and implementation for a diverse range of technology solutions. History of exemplary communication, process documentation, and sales skills. A natural leader, with experience managing both small- and medium-sized teams. A "lifetime learner" with a commitment to continuous self-improvement. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

7
7
years of professional experience

Work History

Service Desk Technician

Capital Network Solutions
03.2021 - 01.2023
  • Documented support interactions for future reference.
  • Configured hardware and granted system permissions to new employees.
  • Researched product and issue resolution tactics to address customer concerns.
  • Monitored systems in operation and quickly troubleshot errors.
  • Documented support interactions for future reference
  • Provided Tier 1 IT support to non-technical internal users through desk side support services

Systems Administrator

Lawton Networks INC.
07.2020 - 10.2020
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Performed software installations and upgrades to UNIX or Windows operating systems.
  • Administered problem fixes for complex computer issues via remote technologies and on-site client visits
  • Mentored employees and offered constructive feedback for performance improvement.

Lab Manager/Product Engineer

NSG Solutions Architecture Marketing
03.2016 - 03.2018
  • Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
  • Interviewed, hired and trained lab technicians to perform experiments and analyze results.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Co-managed lab capital and expense budgets.
  • Drafted clear technical documentation, detailing product design specifications
  • Documented and updated build, quality and performance records

Skills

  • Project Coordination
  • Network Connectivity
  • System Administration
  • End-User Training
  • Critical Thinking
  • Customer Service
  • Remote Support
  • Active Listening
  • Problem Solving
  • Multitasking
  • Operating Systems
  • Technical Troubleshooting

Timeline

Service Desk Technician

Capital Network Solutions
03.2021 - 01.2023

Systems Administrator

Lawton Networks INC.
07.2020 - 10.2020

Lab Manager/Product Engineer

NSG Solutions Architecture Marketing
03.2016 - 03.2018
Spencer Bartlett