Elaine Flood
Broken Arrow,OK
Summary
Dynamic General Manager with a proven track record at Loony Bin Comedy Club, excelling in staff leadership and financial analysis. Mastered customer service excellence, boosting event attendance through innovative marketing strategies. Achieved significant revenue growth by implementing cost-saving measures and enhancing operational efficiency. Skilled in conflict resolution and regulatory compliance, ensuring a safe, welcoming environment.
Overview
24
24
years of professional experience
Work History
General Manager
Loony Bin Comedy Club
02.2024 - Current
- Overseeing all aspects of the club operations, including talent scheduling, event coordination, and staff management
- Cultivate high-level guest relations, ensuring memorable experiences for VIP clientele
- Implement marketing and promotional strategies to increase event attendance and revenue
- Foster team development through training, performance management, and collaborative leadership
- Develop marketing campaigns for events
- Supervise bar operations, including staff scheduling, inventory management, and customer service
- Develop and implement new drink menus and promotions to boost sales and attract customers
- Manage cash handling procedures and reconcile daily transactions
- Provide excellent customer service and resolved any issues or complaints promptly
- Train and motivate staff to deliver top-notch service and adhere to company standards
Operations Manager
Shasta Enterprise
Tulsa, Ok
10.2000 - 11.2022
- Overseeing the daily activities of the business, including staff management and customer service.
- Conducted training sessions for new hires and ongoing staff development programs.
- Managed inventory levels, including ordering and stocking supplies to meet demand.
- Coordinated special events and theme nights, enhancing the club's appeal and increasing profits.
- Monitored financial transactions, assisted with budgeting, and financial planning.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with licensing and regulatory requirements, conducting regular inspections and audits.
- Oversee daily operations of the club, ensuring seamless functioning and a high-quality guest experience.
- Supervise and manage a team of [100+] staff members, including bartenders, servers, and entertainment.
- Develop and implement operational policies and procedures to enhance efficiency and maintain compliance with local regulations.
- Coordinate with vendors and suppliers to manage inventory and procure necessary supplies.
- Analyze financial reports and key performance indicators to identify areas for improvement and implement cost-saving measures.
- Plan and execute promotional events and marketing strategies to attract new customers and retain existing ones.
- Handle customer complaints and resolve issues promptly to ensure high levels of satisfaction.
- Maintain a safe and welcoming environment by enforcing health and safety standards, and overseeing security measures.
Education
Tulsa Community College
Tulsa, Oklahoma01.2010
Skills
- Staff management and leadership
- Financial analysis and budgeting
- Customer Service Excellence
- Inventory and Supply Chain Management
- Event Planning and Promotion
- Regulatory compliance and safety standards
- Problem Solving and Conflict Resolution
- Schedule Management
- Advertising and marketing
- Business Development
- Operations Oversight
- Sales
- Branding
- P&L Management
- Purchasing and planning
Yearsofexperience
10
Timeline
General Manager
Loony Bin Comedy Club
02.2024 - Current
Operations Manager
Shasta Enterprise
10.2000 - 11.2022
Tulsa Community College
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