Elaine Go
Naperville,Illinois
Summary
Has 11 years of total IT experience exposed to banking, telecommunications, tollway, food, and energy industries. Analytical and proactive, with strong problem-solving abilities and excellent communication skills, combined with solid foundation in IT and business operations. Adept in data analysis and stakeholder engagement. Poised to drive meaningful change and streamline processes in IT Business Analyst role.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Sr. IT Business Analyst - API
Collabera
2023.05 - 2024.03
- Client: Largest bank company in the Philippines
- Handled API channels for online banking application through mobile and web, and reference data management application being used by the bank
- Led cross-departmental coordination (Solution Architects, Developers and Testers) to ensure seamless execution of IT initiatives
- Collaborated with stakeholders/Business Unit to gather and analyze business requirements, and translated them into technical specifications for development teams. Provide comprehensive support to during UAT
- Handled API migration from old middleware (ESB) solution to Mulesoft, and old host (systematics) to Core Banking
- Revamped outdated procedures, resulting in a more streamlined workflow.
- Managed manual testing using Postman tool.
Sr. IT Business Analyst - API
Telus
2021.02 - 2023.05
- Client: National telecommunication company in Canada
- Led API Team as Business Systems Analyst to ensure successful delivery of PaaS Solution API Projects where we were able to completely replace the manual process of reselling the internet services.
- Helped in developing CI/CD pipelines for code releases and creation of Solution Architecture Diagram.
- Utilized Agile methodology and Jira tool in creating detailed road maps with Product owners, plans and work breakdown structures depending on client goals.
- Successfully liaise within the team and interfaces with customers, impacted business units, external partners and system owners.
- Performed build of Infrastructure through Terraform.
- Execute manual testing to secure acceptance criteria were met.
- Assessed business requirements to create focused solutions.
- Facilitated UAT and User Training session for the new system.
- Produced charts and diagrams to assist with problem analysis.
Sr. Database Administrator
Telus
2018.11 - 2021.02
- Client: National telecommunication company in Canada
- Prime database lead of different database projects like SharePoint applications.
- Played instrumental role as one of resources to initiate Google Cloud capability. Working on small projects using Google Platform and was able to build a POC of on premise environments (Networking, DB Server and Active Directory) to GCP DB Migration through different approaches.
- Develop and implement Backup strategy, Replications, Mirroring and AlwaysOn for High Availability.
- Established and maintained effective working relationships with architects/designers, clients and front-end offshore and onshore users.
- Performed capacity planning, identified solutions for issues and built databases in multiple environments.
Cloud Migration, and Implementation Delivery Sr. Analyst
Accenture Inc
2017.03 - 2018.11
- Client: Large food and beverage company in Germany
- Led the migration workstream that supports database migration to Microsoft Azure Cloud using IaaS approach in one of the largest German Food Manufacturing companies.
- Worked on provisioning of Virtual Machines, installation of Netbackup clients and vROPs agents, and implementation of Network Security Groups (NSGs).
- Performed build of Windows OS Cluster, creation of Azure Load Balancer and set-up of Mirroring and AlwaysOn for High Availability based on Microsoft Best Practices.
- Performed SQL Server Analysis (SSAS), Reporting (SSRS) and Integration (SSIS) Services Migration.
Sr. Database Administrator
Accenture Inc
2016.11 - 2017.03
- Client: Large electric and natural gas company in USA
- Served as only Oracle Database Administrator to support infrastructure of US Energy Company.
- Responsible for Storage Vault Creation.
- Performed build of databases for Production/Non Production, health check, backup/restore and daily database operations.
Database Administrator
Accenture Inc
2016.03 - 2016.11
- Client: Large tollway company in USA
- Performed operational Oracle database tasks such as supporting P1/P2 issues, Full/Schema/Table Refreshes using import/export and data pump approach, housekeeping of file system, data file reorganization, update statistics, troubleshooting/root cause investigation, and performance analysis using explain plan and AWR report for US Tollway Company.
- Manage monitoring of databases in Golden Gate.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Set up and controlled user access levels across databases to protect important data.
Database Administrator
Accenture Inc
2014.02 - 2016.03
- Client: Large telecommunication company in USA
- Supported the project as Oracle DBA.
- Perform operational Database tasks such as Full/Schema/Table Refreshes using import/export and data pump approach, data files reorganization, update statistics, troubleshooting/root cause investigation, performance analysis using explain plan and AWR report, RMAN backup/restore, Patch Application, user account creation and password reset. Administer Upgrade, Build and Database Renaming.
- Created Unix Automated Script for Table Refresh to replace manual routine tasks.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Built databases and table structures for web applications.
Technical Support Specialist
Accenture Inc
2013.05 - 2014.02
- Client: Large electronic retailer company in USA
- Resolved a diverse range of technical issues across multiple desktop applications for customers across various time zones.
Education
BS - Information Technology
University of Santo Tomas
Philippines 2009.06 - 2013.04
High School Diploma -
Sacred Heart Academy
Philippines 2005.06 - 2009.03
Skills
- Skilled in requirements gathering, analysis, and documentation using JIRA
- Strong technical background with expertise in SQL, Oracle, and data visualization tools such as Google Data Studio
- Skilled in handling sensitive customer data
- Excellent communication and collaboration skills
- Skilled in Agile and Waterfall Methodologies
- Cloud Platform: MS Azure, Google Cloud Platform
- Infrastructure as a Code: Terraform
- Database Cloud Migration and Administration: Cloud SQL, MS SQL Server, Oracle, MySQL
Certification
- AWS Cloud Practitioner Exp. 2025-09
- Scrum Foundation Professional Exp. 2024-01
- Google Professional Cloud Network Engineer Exp. 2023-12
- Google Cloud Professional Architect Exp. 2021-12
References
References available upon request.
Timeline
Sr. IT Business Analyst - API
Collabera
2023.05 - 2024.03
Sr. IT Business Analyst - API
Telus
2021.02 - 2023.05
Sr. Database Administrator
Telus
2018.11 - 2021.02
Cloud Migration, and Implementation Delivery Sr. Analyst
Accenture Inc
2017.03 - 2018.11
Sr. Database Administrator
Accenture Inc
2016.11 - 2017.03
Database Administrator
Accenture Inc
2016.03 - 2016.11
Database Administrator
Accenture Inc
2014.02 - 2016.03
Technical Support Specialist
Accenture Inc
2013.05 - 2014.02
BS - Information Technology
University of Santo Tomas
2009.06 - 2013.04
High School Diploma -
Sacred Heart Academy
2005.06 - 2009.03