Elaine Harden
Raleigh,NC
Summary
Dedicated healthcare professional with over 20 years of experience in patient access and unit coordination. Skilled in medical terminology, problem solving, and effective communication, driving operational efficiency and enhancing patient experience.
Overview
16
16
years of professional experience
Work History
Healthcare Unit Coordinator
Duke University Hospital
Durham, NC
11.2025 - Current
- Maintained accurate records and documentation for all patients in the unit.
- Supported patient flow by helping with admissions, transfers, and discharges, ensuring timely care.
- Obtain patient data for medical records, also notating and informing charge nurse of information collected.
- Collect and enter routine patient specimens.
- Communicated with management to facilitate efficient unit operation.
Healthcare Unit Coordinator
UNC Rex Healthcare
Raleigh, North Carolina
11.2022 - 11.2025
- Coordinated communication with nursing staff to enhance operation of Labor and Delivery Unit.
- Streamlined organization of unit supplies and equipment to ensure readiness for clinical staff.
- Responded promptly to patient call lights and ensured timely follow-through on needs.
- Oversaw charge payments and posted to accounts.
Patient Access Representative
WakeMed, North Hospital
Raleigh, North Carolina
10.2020 - 07.2023
- Verified demographics and insurance information to register patients in computer system.
- Communicated financial obligations to patients and collected fees at time of registration.
- Applied HIPAA privacy and security regulations while handling patient information.
- Scanned documents into electronic medical records system.
Emergency Room Specialist
Union Hospital
Elkton, MD
07.2015 - 10.2020
- Registered patients, collected co-pays, verified insurance, managed correspondence, and collaborated with Medicare, Medicaid, and commercial insurance to resolve billing issues efficiently.
- Arranged and assisted with hospital admissions, assigned additional diagnosis codes based on clinical findings from labs, radiology, and pathology reports to support accurate diagnoses.
- Communicated effectively with patients, families, and staff to ensure excellent customer service and enhance overall patient experience.
Patient Service Representative
Nemours Children's Hospital
Wilmington, Delaware
10.2010 - 07.2015
- Obtained authorizations and secured financial clearance for patient accounts.
- Scheduled patient appointments and procedures.
- Verified and updated demographic information in computer database to ensure accurate patient records.
- Scanned and organized completed forms, identification, and insurance cards for efficient record-keeping.
Education
High School Diploma -
William Penn High
New Castle, DE06-2000
Skills
- Patient Registration
- Appointment scheduling
- Charting
- Medical Terminology
- Customer support
- Insurance
- Financial Services
- Database Management
- Programming Languages {Epic, Athena, Java }
- Problem Solving
Timeline
Healthcare Unit Coordinator
Duke University Hospital
11.2025 - Current
Healthcare Unit Coordinator
UNC Rex Healthcare
11.2022 - 11.2025
Patient Access Representative
WakeMed, North Hospital
10.2020 - 07.2023
Emergency Room Specialist
Union Hospital
07.2015 - 10.2020
Patient Service Representative
Nemours Children's Hospital
10.2010 - 07.2015
High School Diploma -
William Penn High