Rachel Szenay
River Falls,WI
Summary
Dependable and professional employee with 10 years of experience in the service industry. Strong work ethic, adaptability and exceptional interpersonal skills with great attention to detail. Conscientious, motivated and excels at multitasking in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Healthcare Unit Coordinator
River Falls Area Hospital- Allina Health
River Falls, WI
01.2024 - Current
- Answer and direct incoming calls, providing information or taking messages as appropriate for efficient communication.
- Coordinate patient admissions, transfers, and discharges to ensure seamless workflow and patient satisfaction.
- Schedule appointments, tests, and consults in alignment with healthcare provider recommendations and patient needs.
- Facilitate communication between medical staff, departments, and external entities to ensure efficient patient care.
Patient Care Technician
River Falls Area Hospital- Allina Health
River Falls, WI
04.2023 - Current
- Obtain patient vital signs, and report results to the staff nurse or physician to identify changes from prior measurements.
- Respond to call lights to assist patients with their needs.
- Perform a variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Assist nurses with wound care for pressure ulcers, surgical wounds, repositioning, and collecting specimens for lab testing.
Supervisor
Pier 500
Hudson, WI
06.2022 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints and adjusted policies to meet changing needs.
Server/Bartender
Pier 500
Hudson, WI
04.2019 - Current
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals and beverages, promptly taking action to correct problems.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server/Expeditor
Green Mill Restaurant & Bar
Hudson, WI
10.2015 - 05.2019
- Coordinated service for food runners and other kitchen staff.
- Illustrated knowledge of menu and service offerings to educate guests.
- Provided mentorship and guidance to new kitchen team members.
- Double-checked meals placed in window against customer tickets for accuracy.
Host/Server
Tippy Canoes
Osceola, WI
05.2013 - 08.2015
- Greeted customers, answered questions and recommended specials to increase profits.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Bachelor of Science - Neuroscience
University of Wisconsin - Eau Claire
Eau Claire, WI05.2020
Skills
- Experience in Leadership
- Customer Service
- Organizational Skills
- Time Management
- Relationship Building
- Active Listening
- Friendly, Positive Attitude
- Critical Thinking
- Good Work Ethic
- Processes and Procedures
- Conflict and Complaint Resolution
Publications
- Matthews, D. B., Schneider, A., Kastner, A., Scaletty, S., & Szenay, R. (2019). I can't drink what I used to: The interaction between ethanol and the aging brain. International Review of Neurobiology, 79–99.
Timeline
Healthcare Unit Coordinator
River Falls Area Hospital- Allina Health
01.2024 - Current
Patient Care Technician
River Falls Area Hospital- Allina Health
04.2023 - Current
Supervisor
Pier 500
06.2022 - Current
Server/Bartender
Pier 500
04.2019 - Current
Server/Expeditor
Green Mill Restaurant & Bar
10.2015 - 05.2019
Host/Server
Tippy Canoes
05.2013 - 08.2015
Bachelor of Science - Neuroscience
University of Wisconsin - Eau Claire
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