Elaine Hardimon
Lewisville,TX
Summary
Certified Pharmacy Technician with a strong commitment to enhancing team success through diligent work and exceptional organizational skills. Possesses in-depth knowledge of professional, legal, and ethical pharmacy practices, ensuring compliance with all applicable laws and regulations. Adept at supporting pharmacists in daily operations, utilizing pharmacy systems to manage patient information and process prescriptions efficiently. Aiming to leverage expertise in a collaborative environment that prioritizes patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Elevance Health
Grand Prairie, TX
11.2023 - 01.2025
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
Certified Pharmacy Technician
Actalent Scientific, LLC
Plano, TX
07.2021 - 02.2022
- Updated and maintained patient profiles with current medical and insurance data.
- Answered inbound calls and addressed questions from patients.
- Resolved patients' issues and answered questions to ensure a positive patient experience when answering telephone calls.
- Creating labels for patients' medication bottles with correct information.
- Scanning medication bottles to ensure that their information is correct, and all medications are accounted for before packaging for shipment.
Certified Pharmacy Technician
Walmart Home Delivery Pharmacy
Carrollton, TX
03.2018 - 06.2021
- Established and modified customers' profiles to include current information, medications, known drug allergies, medical conditions, and insurance information accurately.
- Answered inbound calls and addressed questions from customers.
- Input prescriptions that were escribed or transferred from other pharmacy.
- Resolves customer issues and answers questions to ensure a positive customer experience when answering telephone calls.
- Maintain strict customer confidentiality to adhere to HIPAA regulations, and avoid data compromises.
- Solved customer problems by providing assistance with refills requests, locating orders, and referring them to the pharmacist for medication information.
- Resolved non-routine issues, including third-party billing, computer system, and customer service issues.
Patient Care Coordinator
Walmart Home Delivery Pharmacy
Carrollton, TX
02.2015 - 03.2018
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Developed and implemented patient care policies and procedures to improve service quality.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary. Answered inbound calls in a timely manner to assist patients and customers with scheduling appointments, refill requests, status of orders, and creating new accounts.
Education
Pharmacy
Pharm Tech University/Walmart Home Delivery
Carrollton, TX02-2018
Associate of Applied Science - Nursing
East Arkansas Community Colle
Forrest City, AR08-2000
Skills
- Accurate Data Entry
- Patient Data Protection
- HIPAA Compliance Knowledge
- Effective Problem Resolution
- Efficient Labeling Practices
- Coverage Verification
- Effective Time Management
- Collaborative Teamwork
- Insurance Eligibility Verification
- Customer Engagement
Certification
Certified Pharmacy Technician (CPhT)
March 2018 to March 2026
- Pharmacy Technician Certification Board
July 2017 to March 2026
- Texas State Board of Pharmacy
Timeline
Certified Pharmacy Technician
Elevance Health
11.2023 - 01.2025
Certified Pharmacy Technician
Actalent Scientific, LLC
07.2021 - 02.2022
Certified Pharmacy Technician
Walmart Home Delivery Pharmacy
03.2018 - 06.2021
Patient Care Coordinator
Walmart Home Delivery Pharmacy
02.2015 - 03.2018
Certified Pharmacy Technician (CPhT)
March 2018 to March 2026
- Pharmacy Technician Certification Board
July 2017 to March 2026
- Texas State Board of Pharmacy
Pharmacy
Pharm Tech University/Walmart Home Delivery
Associate of Applied Science - Nursing
East Arkansas Community Colle
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