Elaine Hebert

• Resolved customer issues by coordinating with various departments to ensure prompt solutions.
• Utilized CRM software to track customer interactions and improve service delivery efficiency.
• Assisted patients with insurance claims and provided guidance on coverage details.
• Maintained accurate records of authorization outcomes in the database system.
• Adapted quickly to changing protocols and updated system features as required.
• Assisted customers with insurance inquiries and policy information.
• Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
• Documented customer interactions and transactions for accurate, up-to-date records.

• Collaborated with healthcare teams to streamline communication and improve appointment scheduling efficiency.
• Facilitated patient registration process, ensuring accurate data entry and adherence to protocols.
• Recognized for excellent time management skills, consistently completing tasks within tight deadlines despite competing priorities.
• Assisted patients in completing registration forms, enhancing overall patient experience and satisfaction.
• Implemented process improvements that reduced wait times during peak registration hours.
• Trained new staff on registration processes, fostering a supportive learning environment and team cohesion.
• Expedited insurance verification processes, ensuring prompt authorizations for necessary medical treatments or procedures.
• Developed strong relationships with insurance providers leading to more efficient claim processing.
• Maintained strict confidentiality of patient information in accordance with HIPAA regulations and hospital policies.
• Demonstrated flexibility adapting quickly to changes in hospital policies or procedures relating to patient registration.
• Verified insurance coverage to confirm patient coverage for necessary medical services.
• Utilized language interpretation services when necessary to facilitate clear communication with diverse patient populations.
• Contributed to a welcoming atmosphere by maintaining clean, organized workspaces within the registration area.

Medical Records Specialist March 2024-October 2024

• Implemented electronic health record (EHR) systems to streamline data retrieval processes.
• Managed patient records with accuracy, ensuring compliance with HIPAA regulations.
• Collaborated with healthcare providers to enhance documentation practices and efficiency.
• Conducted regular audits of medical records to identify discrepancies and improve quality.
• Analyzed workflow processes to identify areas for improvement, enhancing overall operational efficiency.
• Kept accurate log of requests for medical information and records.
• Reviewed charts and flagged incomplete or inaccurate information.

PET/CT Medical Assistant February 2023-March 2024

• Role was just being built, assisted management in creating work flow process and implementing into daily roles.
• Trained new staff on clinical protocols and office procedures, fostering a collaborative team environment.
• Streamlined inventory management processes for medical supplies, reducing waste and ensuring resource availability.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Authorization Specialist April 2022- March 2023

• Reviewed and processed authorization requests, ensuring compliance with regulatory standards.
• Led initiatives to streamline workflows, reducing turnaround times for authorization approvals.
• Maintained accurate documentation of authorization decisions in electronic health record systems.
• Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
• Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
• Assisted in training new team members on company policies and procedures for handling authorization requests.
• Coordinated communication between healthcare providers and insurance companies to resolve authorization issues.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Patient Service Coordinator II October 2019 - April 2022

• Coordinated patient scheduling and managed appointment logistics for optimal workflow.
• Facilitated communication between patients and healthcare providers to ensure timely follow-ups.
• Analyzed patient feedback to identify areas for service improvement and satisfaction enhancement.
• Trained new staff on operational protocols and patient service best practices.
• Led initiatives to streamline administrative tasks, reducing wait times for patients.
• Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
• Collected patient co-pay and issued receipt to confirm payment.
• Maintained accurate patient records by diligently updating information in the electronic health record system.
• Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
• Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
• Contacted insurance company to verify patient coverage before visit.
• Answered incoming calls, scheduled appointments and filed medical records.
• Greeted and assisted patients with check-in procedures.

• Analyzed policyholder information to ensure compliance with regulatory standards.
• Maximized policy renewals through diligent tracking of expiring policies and proactive communication with clients regarding renewal options.
• Managed high call volume effectively, ensuring prompt response times while maintaining quality of service provided to callers.
• Increased policyholder retention with exceptional customer service and detailed explanation of insurance coverages.
• Ensured regulatory compliance by staying updated on industry standards and changes in state laws pertaining to insurance practices.
• Improved team productivity by providing assistance in training new employees on company policies and procedures.
• Enhanced customer satisfaction by promptly addressing and resolving insurance inquiries.

• Monitored and responded to security alarms and incidents across multiple sites.
• Coordinated communication between security personnel and law enforcement agencies.
• Trained new dispatch staff on operational procedures and software systems.
• Managed communication logs to ensure accurate documentation of all events and actions taken.
• Diagnosed and resolved technical issues, enhancing system efficiency and reducing downtime.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Developed and implemented protocols for incident reporting and escalation procedures.
• Coordinated daily dispatch operations to optimize resource allocation and service delivery.
• Managed communication between drivers and clients to ensure timely updates and issue resolution.
• Led weekly team meetings to review performance metrics, fostering a culture of accountability and excellence.
• Improved customer satisfaction with timely and accurate dispatching of service requests.
• Conducted regular audits of dispatcher logs to ensure accuracy, accountability, and adherence to company standards.
• Managed high call volumes while maintaining composure and professionalism under pressure.
• Collaborated with other departments to streamline processes and improve overall operational efficiency.
• Managed employee records using HRIS, maintaining accuracy and confidentiality of sensitive information.
• Supported performance management initiatives by organizing training sessions and tracking employee progress.
• Collaborated with team to implement employee engagement programs, enhancing workplace culture and morale.
• Conducted exit interviews, gathering feedback to improve retention strategies and organizational practices.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Answered and redirected incoming phone calls for office.
• Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.

• Maintained accurate cash drawer balances through diligent cash handling practices.
• Processed customer transactions efficiently using POS systems and cash registers.
• Assisted in training new cashiers on operational procedures and customer service standards.
• Executed daily inventory checks to maintain stock levels of merchandise at registers.
• Contributed to creating a welcoming environment for customers through effective communication skills.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted in maintaining store cleanliness and organization, promoting a positive shopping environment.
• Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.