Elaine Herrington
Houston
Overview
40
40
years of professional experience
Work History
Local Dispatcher
Daryl Flood Relocation & Logistics
Houston
04.2013 - 04.2025
- Coordinated local deliveries to enhance routing efficiency and ensure timely service.
- Communicated with drivers to resolve operational issues and maintain workflow continuity.
- Monitored vehicle schedules, optimizing dispatch efficiency and resource utilization.
- Utilized logistics software for tracking shipments and managing dispatch workflows.
- Collaborated with team members to improve communication and operational processes.
Local Dispatcher
Freeman Moving & Stg
Houston
06.2008 - 02.2009
- Coordinated local deliveries for efficient routing and timely service.
- Communicated with drivers to resolve issues and ensure smooth operations.
- Monitored vehicle schedules to optimize dispatch efficiency and resource allocation.
- Collaborated with team members to improve communication and operational processes.
- Documented daily activities and maintained accurate logs of dispatched shipments.
- Responded quickly to emergency situations requiring immediate attention.
- Responded promptly to customer inquiries about shipment statuses or other issues.
Short Haul Dispatcher
Graebel Van Lines
Houston
01.1985 - 03.2008
- Coordinated daily dispatch operations for moving services across multiple locations.
- Managed communication between drivers and customers to ensure timely arrivals.
- Scheduled vehicle assignments to optimize route efficiency and resource allocation.
- Utilized dispatch software to track shipments and monitor delivery status.
- Resolved customer inquiries and issues regarding service schedules and logistics.
- Maintained accurate records of shipments, routes, and driver performance data.
- Collaborated with warehouse teams to streamline loading and unloading processes.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Managed daily delivery and work schedules to maximize coverage.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Received and dispatched calls for emergency services.
- Matched bills of lading and reconciled quantities to verify items shipped.
Operations Supervisor
Graebel Van Lines
Houston
01.1985 - 03.2008
- Supervised daily operations and ensured efficient workflow in moving services.
- Trained and mentored staff on safety protocols and operational procedures.
- Communicated with clients to address concerns and provide timely updates.
- Collaborated with team members to maintain high standards of customer service.
- Trained new employees on proper job functions and company policies and procedures.
- Identified areas of improvement and developed strategies to increase efficiency.
- Ensured compliance with all safety regulations in the workplace.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
Moving Coordinator
Graebel Van Lines
Houston
01.1985 - 03.2008
- Coordinated logistics for residential and commercial moves across various locations.
- Communicated with clients to understand their moving needs and preferences.
- Facilitated problem-solving during relocations to ensure smooth transitions.
- Developed moving plans tailored to each client's specific requirements.
- Maintained accurate records of client interactions and service requests throughout processes.
- Managed quality control and maintained high level of customer satisfaction.
- Analyzed customer feedback data to identify areas requiring improvement in terms of service delivery.
- Advised customers on best practices for packing household goods safely and securely.
- Prepared estimates based on client requirements and budget constraints.
- Conducted site visits to ensure that all safety regulations were adhered to during packing and loading activities.
- Coordinated and scheduled moves for customers, ensuring all necessary paperwork was completed accurately.
Education
High School Diploma -
Scarborough High School
Houston, TX06-1975
Skills
- Routing efficiency
- Dispatch monitoring
- Emergency response
- Vehicle scheduling
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Weather monitoring
- Workload management
References
References available upon request.
Timeline
Local Dispatcher
Daryl Flood Relocation & Logistics
04.2013 - 04.2025
Local Dispatcher
Freeman Moving & Stg
06.2008 - 02.2009
Short Haul Dispatcher
Graebel Van Lines
01.1985 - 03.2008
Operations Supervisor
Graebel Van Lines
01.1985 - 03.2008
Moving Coordinator
Graebel Van Lines
01.1985 - 03.2008
High School Diploma -
Scarborough High School