Summary
Overview
Work History
Education
Skills
Additional Information
Licenses
Priorexperience
Timeline
Generic

Elaine H. Rowland

Gainesville,GA

Summary

Solid background in investigating and analyzing liability concerning personal and casualty loss resulting in fair and timely settlements. Proven track record in negotiating and resolving complex cases and achieving fair settlements.


Eager to contribute to team success and further develop professional skills.

Overview

2025
2025
years of professional experience

Work History

Manager of Office Services

Chem-Lawn Corporation
  • Traveled the Southeastern United States in the capacity of manager of offices services
  • Duties included staffing and training employees of offices in several states, writing the finance program for company collections, budgets, scheduling and setting up a yearly week of training for all technicians and office staff
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Medical Office Staff

W. G. Skipper, MD and Toney Valley Medical Clinic
GA - 04.2007
  • Worked front and back office for general practitioners, surgeons, and industrial surgeons
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Florida Department of Transportation-Division of Risk Management-Bureau of State Liability & Property Claims
10.2024 - Current
  • Consulted police and hospital records when needed.
  • Interviewed claimants and witnesses to gather factual information.
  • Examined photographs and statements.
  • Contributed to the continuous improvement of departmental policies and procedures through the identification of inefficiencies and proactive problem-solving techniques.

Claims Examiner

Harris Teeter Supermarket
10.2017 - 04.2024
  • Handled bodily injury, pharmacy, and PD claims
  • Handled litigated files
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.

Senior Claims Adjuster

Sedgwick Claims Management Services
10.2010 - 10.2017
  • Assigned to the Coca-Cola account and continued on that account until I was offered the opportunity to work from home on the Harris Teeter Supermarket account

Education

2 years - liberal arts and business

Auburn University

Skills

  • Claims Investigation
  • Good oral and written communication skills
  • Liability Analysis
  • Litigation resolution
  • Settlement Determination
  • Settlement management
  • Casualty and property loss
  • Legal Compliance
  • Knowledge of Medical Terminology

Additional Information

My experience includes working for carriers and TPAs on a variety of GL claims including bodily injury, product liability, pharmacy prescription and injection errors, assault, robbery, property damage, theft, discrimination, and death.

Licenses

628022, 7490575, numerous States

Priorexperience

  • Manager of Office Services, Traveled the Southeastern United States, staffing and training employees, writing finance programs for collections, budgets, scheduling, and setting up yearly training for technicians and office staff.
  • Medical Office Staff, Worked front and back office for general practitioners, surgeons, and industrial surgeons.

Timeline

Florida Department of Transportation-Division of Risk Management-Bureau of State Liability & Property Claims
10.2024 - Current

Claims Examiner

Harris Teeter Supermarket
10.2017 - 04.2024

Senior Claims Adjuster

Sedgwick Claims Management Services
10.2010 - 10.2017

Manager of Office Services

Chem-Lawn Corporation

2 years - liberal arts and business

Auburn University

Medical Office Staff

W. G. Skipper, MD and Toney Valley Medical Clinic
GA - 04.2007

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Elaine H. Rowland