Elaine Johnson
Tallahassee,FL
Summary
A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Munn's Sales & Service, Inc
06.2024 - 09.2024
- Averaged 70 phone calls daily with about 60% appointments.
- Advise customers on technical A/C advice
- Upsell customers on memberships
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
Youth Ministry Volunteer
Leesburg Church of the Nazarene
05.2019 - 01.2024
- Led small group discussions during weekly gatherings, encouraging active participation from all attendees.
- Fostered spiritual growth in young people through effective mentorship and guidance.
- Organized 3 fundraising events to support the financial needs of the youth ministry program throughout the year.
- Developed leadership qualities in youth members by involving them in decision-making processes related to ministry activities.
- Collaborated with fellow volunteers to create a safe and welcoming environment for all participants during ministry events.
Clerical Clerk
Saddle Creek Logistic Services
06.2023 - 08.2023
- Followed consistent schedule to complete daily tasks efficiently
- Proficient in Microsoft Excel and Outlook for data management and communication purposes
- Managed allocation of approximately 40 pick tickets daily to ensure timely order fulfillment
- Assisted in timely completion of projects by providing clerical support to multiple departments.
To-Go Server
Piesano's Stone Fired Pizza
10.2021 - 04.2022
- Greeting customers promptly and courteously upon arrival to pick up their orders
- Verifying order accuracy before packaging and handing it to customers
- Providing recommendations or suggestions to customers if requested
- Ensuring that orders are packaged securely to prevent spills or damage during transportation
Education
BA - Public Relations
Florida Agricultural & Mechanical University
Tallahassee, FL05.2026
Skills
- Microsoft Office
- Communication
- Customer Service
- Fast-Learner
- Restaurant experience
- Organizational skills
- Time management
- Clerical experience
- Guest services
- Typing
- Data entry
Certification
ServSafe
Timeline
Customer Service Representative
Munn's Sales & Service, Inc
06.2024 - 09.2024
Clerical Clerk
Saddle Creek Logistic Services
06.2023 - 08.2023
To-Go Server
Piesano's Stone Fired Pizza
10.2021 - 04.2022
Youth Ministry Volunteer
Leesburg Church of the Nazarene
05.2019 - 01.2024
BA - Public Relations
Florida Agricultural & Mechanical University
Similar Profiles
Krystian KnightKrystian Knight
Sales and Service Technician at Munn's Sales & Service, Inc.Sales and Service Technician at Munn's Sales & Service, Inc.
Jordan RegisterJordan Register
Warehouse Manager/ Purchasing at Munn's Sales And ServiceWarehouse Manager/ Purchasing at Munn's Sales And Service
Steven BurkhardtSteven Burkhardt
Sales Support /Sales Merchandiser at Tri-Eagle Sales-Formerly Burkhardt Sales & ServiceSales Support /Sales Merchandiser at Tri-Eagle Sales-Formerly Burkhardt Sales & Service
LaTorya SnellLaTorya Snell
Assistant Shift Manager at Golden Corral Buffet and GrillAssistant Shift Manager at Golden Corral Buffet and Grill
Andrea AlvarezAndrea Alvarez
Research Experience at Miami Dade College - School of ScienceResearch Experience at Miami Dade College - School of Science