Elaine Jones
Hazel Park,MI
Summary
Dynamic Billing Specialist with extensive experience at Optum Care, adept at resolving complex billing discrepancies and ensuring compliance with HIPAA regulations. Proven track record in enhancing billing accuracy and fostering teamwork, leveraging strong problem-solving skills and expertise in billing systems to drive efficiency and improve patient satisfaction.
Overview
2026
2026
years of professional experience
Work History
Billing Specialist
Optum Care
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Medical Billing Clerk
St John Healthcare
- Updated patient financial information to guarantee accuracy.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
- Assisted patients with inquiries regarding bills, providing clear explanations of charges and answering questions related to insurance coverage or payment options.
- Maintained strong knowledge of current industry regulations and guidelines, ensuring compliance within all aspects of the medical billing process.
Billing Data Entry Specialist
Tenet Healthcare Corporation
Mobile, AL
02.2022 - 03.2025
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
Education
Bachelor - Business Administration
Wayne State University
Detroit, MI06.2010
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Data entry proficiency
- HIPAA compliance
- Payment posting
- Medical billing expertise
- Collections
- Problem-solving
- Conflict resolution
Timeline
Billing Data Entry Specialist
Tenet Healthcare Corporation
02.2022 - 03.2025
Billing Specialist
Optum Care
Medical Billing Clerk
St John Healthcare
Bachelor - Business Administration
Wayne State University