Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Hi, I’m
Elaine Williams
Summary
Overview
20
years of professional experience
Work History
Insta WorkPhiladelphia, PA
Housekeeping Room Attendant
10.2023 - Current
Job overview
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Contracted Work: Delta Hotel
Housekeeping Room Inspector
05.2020 - 12.2022
Job overview
- Visually inspected rooms before cleaning or organizing and reported inconsistencies/damages to management
- Sanitized surfaces including tables, dressers, televisions, headboards, counters and mirrors, shower stalls, bathtubs, etc
- Assigned duties to other staff and gave instructions regarding work methods and routines that adhere to company standards/policies
- Prepared conference rooms for meetings by arranging decor, media equipment, and furniture for social or business functions.
- Maintained hotel cleanliness standards by conducting regular room inspections and addressing any issues promptly.
- Assisted in reducing guest complaints by diligently inspecting rooms for maintenance, housekeeping, and safety issues.
- Coordinated with maintenance staff to address and resolve any identified problems during inspections.
- Enhanced overall guest experience through meticulous attention to detail in room inspections.
Contract Work: Brand New SolutionsPhiladelphia
Cleaning Specialist
04.2010 - 10.2022
Job overview
- Documented and notified management of any damages, hazards, and/or additions and alterations for security/building systems
- Proper usage and mixing of chemical cleaning/disinfecting solvents, operation of power cleaning equipment (Shampooer, vacuums, etc.)
- Rearranged/relocated furniture as requested by management using hand trucks and dollies
- Restocked supplies and maintained inventory; reordering and replenishing as needed within the allotted budget.
- Reduced the spread of germs by regularly disinfecting high-touch surfaces in common areas.
- Streamlined workflow efficiency by organizing supplies and equipment for easy access during shifts.
- Ensured timely completion of tasks by strictly following schedules and prioritizing duties based on urgency and importance.
- Safeguarded company assets with proper use, storage, and maintenance of cleaning tools and equipment.
- Eliminated safety hazards through immediate response to spills, leaks, or other emergencies requiring swift action.
- Supported facility maintenance efforts through proactive identification and reporting of potential issues or damages.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Loews Hotels & Co
Housekeeper
10.2003 - 09.2008
Job overview
- Proper guest room cleaning and sanitization (before and after check-out) which included, vacuuming, and sweeping floors, carpets, and rugs, making beds, and changing linens
- Cleaned and sanitized bathrooms, showers, toilets, sinks, and countertops; replenished toiletries and towels
- Emptying and sanitizing trash receptacles
- Fulfilled daily room assignments at 100%.
Education
Downingtown Agricultural SchoolDowningtown, PA
University Overview
Skills
- Task Management
- Guest Services
- Customer Satisfaction
- Problem-solving/Conflict Resolution
- Cleaning Techniques
- Waste Disposal
- Chemical Handling
- Cleaning Bathrooms
- Customer Service-Focused
- Guest Relations
- Teamwork abilities
- Customer service
- Time management
- Vacuuming carpets
- Equipment maintenance
- Carpet cleaning
- Restocking supplies
- Bathroom maintenance
- Dusting surfaces
- Attention to detail
- COVID-19 Safety Procedures
References
References
- Brooke Smith, Baby B Soothed, babybsoothed@gmail.com, 267-688-4793
- Felicia Jones, University City Science Center, fjones@sciencecenter.org, 267-971-2377
- Nadira Hill, Delta Airport Hotel, Nadira.spriggs@deltahotelphiladelphiaairport.com, 610-521-5900
Timeline
Housekeeping Room Attendant
Insta Work
10.2023 - Current
Housekeeping Room Inspector
Contracted Work: Delta Hotel
05.2020 - 12.2022
Cleaning Specialist
Contract Work: Brand New Solutions
04.2010 - 10.2022
Housekeeper
Loews Hotels & Co
10.2003 - 09.2008
Downingtown Agricultural School