Elaine Linford
St. George,UT
Summary
Dynamic Bell Captain at Red Mountain Resort with a proven track record in guest relations and hotel operations. Recognized for exceptional dependability and expertise in baggage handling, ensuring VIP guests receive tailored service. Adaptable and proactive, I consistently enhance guest satisfaction while upholding high standards of professionalism.
Overview
11
11
years of professional experience
Work History
Bell Captain
Red Mountain Resort
08.2014 - Current
- Assisted guests with luggage and transportation needs, ensuring smooth arrivals and departures.
- Coordinated bell staff activities to maintain efficient service during peak hours.
- Supported team members in delivering exceptional service through effective communication and collaboration.
- Adapted quickly to changing guest demands, demonstrating flexibility in service delivery.
- Engaged with guests to ensure satisfaction, addressing any concerns promptly and effectively.
- Delivered exceptional service to VIP guests, ensuring their unique needs were met while maintaining a professional demeanor.
- Coordinated transportation services for hotel guests, ensuring timely arrivals and departures.
- Monitored bell team''s adherence to hotel policies and procedures, ensuring high standards of professionalism at all times.
Education
High School Diploma -
Cherry Creek High School
Littleton, COCNA Nursing - Nursing
Community College of Denver
Denver, CO06-1989
Skills
- Dependability
- Hotel operations
- Baggage handling
- Guest relations
- Local area expertise
- Guest services
- First aid training
Timeline
Bell Captain
Red Mountain Resort
08.2014 - Current
High School Diploma -
Cherry Creek High School
CNA Nursing - Nursing
Community College of Denver
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