Elaine Lopes Tanwar

Fulshear,USA

Summary

Reliable and customer-focused professional with experience in front desk operations, customer service, office administration, and retail. Bilingual with proven ability to manage daily tasks, support teams, and deliver exceptional customer service in fast-paced environments.

Overview

years of professional experience

Work History

Patient Associate /Dietary Assistant

Memorial Hermann

Katy, Texas

10.2024 - Current

Labeled all food items with allergen and nutritional information while accommodating special requests based on residents' nutritional goals and dietary restrictions.
Ensure proper portion control of all food items.
Communicate with patients and families to build long-term relationships and improve quality of life for residents.
Handled customer complaints with diplomacy and adherence to company policies, maintaining a positive customer experience.
Participated in courses and training programs to enhance skills for efficient operations and improve customer satisfaction.
Ensured a positive experience for patients and visitors by delivering high-quality service.
Be a great listener to all requesting working with the nurses for any changes regarding the patient safety.

Volunteer

James Randolph elementary

Fulshear, Texas

09.2022 - 03.2023

Recommended age-appropriate books to students, fostering a love for reading and enhancing their literacy skills.

Suit Host

Seabourn Cruise Line

Seattle, Washington

04.2009 - 09.2011

Demonstrated exceptional customer service by memorizing over 20 guests' names per week enabling efficient and customized guest cabin preparation for over 10 cabins daily.
Ensured operational efficiency through quality customer service, excellent communication skills, attention to detail, and achieving a 5-star guest satisfaction score.
Mentored employees to enhance teamwork and uphold Seabourn Cruise Line standards.
Completed training programs to develop skills for efficient operations and maximize customer satisfaction.

Cruise Attendant

Crystal Cruises

Hallandale Beach, Florida

01.2008 - 12.2008

Managed daily guest requests efficiently.
Created and maintained cabin environment that was clean, safe, and attractive for guests.
Engaged with guests to create positive interactions while focusing on detail to elevate their luxury experience.
Received and processed guest laundry and dry cleaning, delivering cleaned items to staterooms per custom requests.

Education

undergraduate degree - Business Administration and Hospitality

Unifieo Centro Universitario

Osasco, Sao Paulo

Skills

Patient Management Software
Document Preparation
Proficient in Microsoft
Proficient in Google Workspace
Email Communication
Task management
Multitasking
Attention to detail
Independent execution
Reliable
Team work

Proactive
Delegation skills
Effective communication
Problem solving
Team collaboration
Service excellence
Active listening
Time management
Verbal communication
Customer service
Detail-oriented

Languages Skills Certifications

English, Portuguese, Spanish, Proficient in Microsoft, MacOS, Google Workspace, Teams, Zoom, Word and Outlook, Demonstrates excellent communication and leadership skills, Maintains composure under pressure, adept to resolving issues with clarity and sound judgment, Capable of executing job responsibilities effectively with minimal supervision, Efficiently prioritizes and delegates tasks to ensure follow-through, Ability to multitask effectively and efficiently with strong attention to detail, ServSafe Food Handler, National Restaurant Association, 10/01/24

Timeline