Elaine Marett
Garden Grove,CA
Summary
Dynamic professional with a proven track record at Advanced Management Company, enhancing operational excellence and tenant satisfaction. Expert in property marketing and promotion, adept in MRI and Yardi software. Demonstrates critical thinking and a customer service-focused approach, significantly increasing property occupancy rates. Skilled in fostering team environments and driving financial performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Property Manager
Advanced Management Company
05.2017 - 04.2024
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with legal counsel to resolve tenant disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Assistant Regional Manager
Cash America
12.2009 - 05.2017
- Assessed individual employee performance regularly, providing constructive feedback on areas requiring improvement.
- Negotiated contracts with vendors, securing favorable terms for cost savings and timely deliveries of supplies or services.
- Increased regional sales by developing and executing targeted marketing strategies.
- Defined clear targets and objectives and communicated to other team members.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Music Technician
El Monte Union High School District
07.2007 - 12.2009
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Planned and executed targeted lesson plans to instruct on music theory, music history, and performance etiquette.
- Mentored struggling students with individualized approach to enhance learning.
- Controlled microphones, sound levels and outputs to produce high-quality tracks.
- Collaborated with artists, producers and engineers to create music.
- Incorporated creative activities into lessons to engage students and spark interest in music.
Education
Bachelor of Arts Studies in Phycology
University of Phoenix
Ontario, CAAssociate of Arts - Music Education
Riverside Community College
Riverside, CA09-2009
High School Diploma -
Chaffey High School
Ontario, CA06-2006
Skills
- Customer service-focused
- Microsoft Outlook, Word, and Excel
- Accuracy and Attention to Detail
- Fast Typing Speed
- Critical Thinking
- Creative and Adaptable
- Skilled multi-tasker
- Maintenance knowledge
- Financial budgeting and reporting
- MRI, Yardi, and AppFolio accounting software
- Fair housing compliance
- Property marketing and promotion
Accomplishments
- Oversaw multiple residential family properties totaling over 1,078 individual units.
Certification
- Fair Housing Certification- Various certifying bodies or state agencies.
- Property Management Certification (PMC)- Various State Real Estate Commissions.
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Advanced Management Company
05.2017 - 04.2024
Assistant Regional Manager
Cash America
12.2009 - 05.2017
Music Technician
El Monte Union High School District
07.2007 - 12.2009
Bachelor of Arts Studies in Phycology
University of Phoenix
Associate of Arts - Music Education
Riverside Community College
High School Diploma -
Chaffey High School
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