Elaine McCray

Greeted customers entering store and responded promptly to customer needs.

Welcomed customers and helped determine their needs.

Worked flexible schedule and extra shifts to meet business needs.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Provided high quality customer service to all clients.

Efficiently entering all customers medical transportation requests accurately in the provided databases ensuring all service requests are met.

Adhering to company policies for all same day requests ensuring all required documentation is received and recorded.

Working closely with all transportation providers ensuring the clients needs are met.

Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.

Resolved complaints to satisfy customers and encourage future transactions.

Achieved personal performance goals consistently throughout tenure as an Inbound Customer Service Representative.

Provided professional customer service, which included effectively explanation of billing and collections, such as posting of credits, debits, and collections of past due balances.

Handled and complied with cash handling policies, including processing cash,checks,along with debit and credit card payments via computerized terminal.

Followed leads that equaled to increased sales and productivity.

Interacted with customers in the exchange and providing cable equipment.