Elaine Mckinney
Greenville,TX
Summary
Dynamic professional with a proven track record at MSM Automotive, excelling in customer service and efficient cleaning techniques. Recognized for enhancing profitability through upselling and maintaining high standards of safety. Reliable and punctual, I effectively train teams to deliver exceptional detailing services while fostering a positive work environment.
Experienced with car washing techniques and maintenance procedures. Utilizes cleaning tools and solutions to achieve optimal vehicle appearance. Knowledge of safety protocols and customer service principles to enhance overall service quality.
Overview
6
6
years of professional experience
Work History
Car Wash Employee
Quad Seal
03.2025 - Current
- Improved customer satisfaction by providing efficient and thorough car wash services.
- Ensured a positive customer experience through attentive listening, addressing concerns, and resolving issues in a professional manner.
- Ensured quality results for customers by closely inspecting each vehicle before releasing it from the car wash area.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Supported company objectives by adhering to all policies and procedures, including proper uniform attire and punctuality.
Detailer Manager
MSM Automotive
09.2022 - 02.2025
- Ensured compliance with industry standards and regulations through ongoing monitoring and adjustments as needed within the department''s operations.
- Contributed to the development of a strong company culture by actively participating in team-building activities and maintaining open lines of communication with colleagues across all departments.
- Enhanced overall profitability by identifying opportunities for upselling additional services or products during client interactions.
- Consistently met deadlines by effectively delegating tasks among team members based on their strengths and availability.
- Developed and conducted regular training sessions for staff on new techniques, materials, and equipment.
- Maintained strong relationships with customers, addressing any concerns or issues promptly to ensure satisfaction.
- Assisted in recruiting top talent by conducting interviews and selecting highly skilled candidates for open positions.
- Established safety protocols to minimize workplace accidents while handling various chemicals and equipment used in detailing processes.
- Optimized inventory management systems to reduce waste and improve cost-efficiency within the department.
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Trained detail team to deliver best possible service to customers with quality work.
- Set procedures for protecting vehicle interiors through use of dyes, paints and waxes.
- Managed team of [Number] personnel focused on providing expert detailing services to [Type] customers.
- Defined clear targets and objectives and communicated to other team members.
Cook Shift Leader
Rosa's Cafe & Tortilla Factory
03.2021 - 02.2023
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Placed orders to restock items before supplies ran out.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
- Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
- Streamlined food preparation tasks for more efficient service during peak hours.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
- Assisted management with scheduling, ensuring proper coverage during busy shifts and reducing labor costs.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Measured and mixed ingredients according to precise recipes for best results.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Monitored food quality and presentation to maintain high standards.
Service Crew Member
Uniseal Dealer Services
04.2019 - 07.2022
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situation
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
Education
No Degree - Caregiver
Aprende Institute
Texas04-2025
High School Diploma -
COBAT 06 OCAMPO
Tamaulipas ,Mexico07-1998
Skills
- Excellent customer service
- Reliability and punctuality
- Efficient cleaning techniques
- Safety procedures
- Interior and exterior cleaning
- Flexible work schedule
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Car Wash Employee
Quad Seal
03.2025 - Current
Detailer Manager
MSM Automotive
09.2022 - 02.2025
Cook Shift Leader
Rosa's Cafe & Tortilla Factory
03.2021 - 02.2023
Service Crew Member
Uniseal Dealer Services
04.2019 - 07.2022
No Degree - Caregiver
Aprende Institute
High School Diploma -
COBAT 06 OCAMPO
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