ELAINE MEJIA
Chicago,IL
Summary
A hardworking employee with customer service, multitasking and time management abilities. Experienced in working with large groups of diverse populations. Skilled in working under pressure and adapting to new situations and challenges. Looking to use my skills to make a positive impact in the lives of others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential Aide
Favorite Healthcare Staffing
Chicago, IL
05.2023 - Current
- Assist residents/guests to ensure a safe environment, including compliance with rules and policies.
- Treat residents/guests with exceptional customer service and in a culturally sensitive manner.
- Facilitate client intake and departure processes, as required by policy.
- Conduct periodic walk-through inspections of all areas of the facility, for the purpose of identifying and initiating appropriate action (correction, reporting, etc.) for hazards, inappropriate behavior, needed repairs, or other notable conditions.
- Respond to emergency situations that may arise, making independent decisions within the policy guidelines, as directed.
- Work cooperatively with other staff and programs.
- Comply with shelter procedural requirements, including those set forth in the Policy and Procedure Manual and Employee Handbook.
- Provide timely and appropriate notification to police, fire, emergency medical, and supervisory authorities.
Case Aide
Deployed Services
Greensboro, NC
12.2022 - 04.2023
- Create client intake case files with necessary intake documents.
- Assist with the coordination of legal service providers’ “Know Your Rights’ presentations.
- Must ensure that youth are properly enrolled in the programs internal intake system.
- Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver, and/or sponsor.
- Assist with compiling electronic and physical files with overall daily maintenance records found in either the physical case file and on the UAC portal software.
- Assist case management with creating discharge packets with discharge documentation and provide exit orientation to client as part of discharge process from the program.
Youth Care Worker
Deployed Services
Greensboro, NC
06.2022 - 12.2022
- Provide care and services to unaccompanied minors, ages 13-17
- Maintain and support youth care worker with providing line-of-sight supervision of assigned children
- Incorporate access to services related to culture, language, and religious observations
- Engage in recreational and leisure activities with UC
- Incorporate access to services related to culture, language, and religious observations
- Provide same gender supervision for any area where unaccompanied children regularly undress, including restrooms and showers in accordance with Office of Refugee Resettlement (ORR) guidelines
- Ensure Unaccompanied Children’s (UC) safety in their care according to Office of Refugee Resettlement (ORR) policy and always maintaining and supporting line-of-sight
Front Desk Security Officer
West Side Federation for Senior and Supportive Housing
Bronx, NY
12.2021 - 07.2022
- Monitor the well-being of residents.
- Monitor all persons entering and leaving the building, responding to behaviors which might be dangerous to self or others.
- Answer the facility telephone in courteous and professionally manner, announcing calls to employees, referring calls to voicemail, taking messages as appropriate.
- Maintain daily log of activities, occurrences, and observation.
- Write clear and accurate reports of incidents and actions taken.
- Monitored surveillance cameras in lobby areas to ensure safety of guests and staff members.
- Inspected bags, packages, and other personal items for prohibited items;.
- Responded to emergency situations in a professional manner;.
SYEP Staff (camp Counselor)
Kips Bay Boys & Girls Club
Bronx, NY
07.2018 - 08.2018
- Monitored small groups of children ranging from ages 5 - 10 years old.
- Planned and led activities such as arts, crafts, sports, games, camping, and hobbies.
- Enforced camp rules and regulations and ensured safety in the recreational facilities.
- Performed first aid following prescribed procedures and contacted emergency medical personnel when required by the situation.
- Demonstrated use of recreational equipment and taught participants the principles, techniques, and safety procedures for each activity.
- Reported camper complaints to leadership and worked to resolve issues.
- Ensured high-quality outdoor educational and recreational experiences for participants that focused on the value of caring, honesty, respect, and responsibility.
- Assisted with providing a nutritional lunch and snack for all participants.
SYEP Staff (camp Counselor Assistant)
Kips Bay Boys & Girls Club Lucile - Palmaro Clubhouse
Bronx, NY
07.2017 - 08.2017
- Developed trust and rapport with children.
- Coordinated and led group activities for campers and counselors.
- Promote positive redirecting of children.
- Taking children to and from the bathroom during class hours and between breaks.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
Education
High School Diploma -
NYC Charter High School (A.E.C.I)
Bronx, NY06.2020
Some College (No Degree) -
SUNY College At Brockport
Brockport, NYSkills
- Teamwork
- Problem-solving
- Communication
- Time management
- Customer service
- Interpersonal skills
- Organizational skills
- Adaptability
- Youth Advocacy
- Work ethic
Languages
Spanish
Native/ Bilingual
Certification
- Residential Child & Youth Care Professional, 12/2022
- CPI Training, 08/2022
- CPR/AED + First Aid, 08/2022
- Child Abuse & Neglect, 08/2022
- IL Mandated Reporter 05/2023
Timeline
Residential Aide
Favorite Healthcare Staffing
05.2023 - Current
Case Aide
Deployed Services
12.2022 - 04.2023
Youth Care Worker
Deployed Services
06.2022 - 12.2022
Front Desk Security Officer
West Side Federation for Senior and Supportive Housing
12.2021 - 07.2022
SYEP Staff (camp Counselor)
Kips Bay Boys & Girls Club
07.2018 - 08.2018
SYEP Staff (camp Counselor Assistant)
Kips Bay Boys & Girls Club Lucile - Palmaro Clubhouse
07.2017 - 08.2017
High School Diploma -
NYC Charter High School (A.E.C.I)
Some College (No Degree) -
SUNY College At Brockport
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