Elaine O'Dell
Elkhart,IN
Summary
Dedicated Patient Service Representative with expertise in appointment scheduling, HIPAA compliance, and patient confidentiality. Proven ability to enhance service efficiency and manage patient communications.
Overview
30
30
years of professional experience
Work History
Patient Service Representative
Corewell Health
Niles,MI
08.2016 - Current
- Managed patient scheduling and appointment confirmations to enhance service efficiency.
- Coordinated communication between patients and healthcare providers to ensure smooth operations.
- Assisted in resolving patient inquiries and concerns with empathy and professionalism.
- Developed training materials for new staff, promoting best practices in patient service.
- Maintained daily counting of petty cash and deposits
Dental Assistant/ Patient Coordinator
Stutsman Dentistry
Goshen,IN
02.1996 - 02.2016
- Assisted in patient assessments and prepared treatment rooms for various procedures.
- Managed dental records and ensured compliance with privacy regulations and standards.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Streamlined inventory management processes for dental supplies, reducing waste significantly.
- Collaborated with dentists to improve procedural efficiency and patient comfort during treatments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Education
High School Diploma -
Brandywine Public Schools
Niles,MI05-1981
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Data entry proficiency
Timeline
Patient Service Representative
Corewell Health
08.2016 - Current
Dental Assistant/ Patient Coordinator
Stutsman Dentistry
02.1996 - 02.2016
High School Diploma -
Brandywine Public Schools